Mark C Angel

US Patent:

6711585, Mar 23, 2004

Filed:

Jun 15, 2000

Appl. No.:

09/594083

Inventors:

Max Copperman - Santa Cruz CA
Mark Angel - Cupertino CA
Jeffrey H. Rudy - San Jose CA
Scott B. Huffman - Redwood City CA
David B. Kay - Los Gatos CA
Raya Fratkina - Hayward CA

Assignee:

Kanisa Inc. - Cupertino CA

International Classification:

G06F 1730

US Classification:

7071041

Abstract:

A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terns to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomys list and a directed acyclic graph (DAG) structure is created.

US Patent:

7376620, May 20, 2008

Filed:

Jul 23, 2001

Appl. No.:

09/911839

Inventors:

David B. Kay - Los Gatos CA, US
Denis Lynch - San Jose CA, US
Mark Angel - Napa CA, US
Shafi Mohammed - Moutain View CA, US
Catherine Wormington - San Carlos CA, US

Assignee:

Consona CRM Inc. - Indianapolis IN

International Classification:

G06Q 40/00

US Classification:

705 40, 705 36, 705 35, 705 26

Abstract:

In an information retrieval application, a system and method for detecting content holes. A content body is parsed into a plurality of concepts nodes, including a first concept node. A percentage of successful service interactions is determined as a function of concept node and, if the percentage of successful service interactions at the first concept node is below a predefined threshold, a content hole is flagged.

US Patent:

7401087, Jul 15, 2008

Filed:

Jul 1, 2003

Appl. No.:

10/610994

Inventors:

Max Copperman - Santa Cruz CA, US
Mark Angel - Cupertino CA, US
Jeffrey H. Rudy - San Jose CA, US
Scott B. Huffman - Redwood City CA, US
David B. Kay - Los Gatos CA, US
Raya Fratkina - Hayward CA, US

Assignee:

Consona CRM, Inc. - Indianapolis IN

International Classification:

G06F 17/00

US Classification:

707101, 707102, 7071041, 707103 R

Abstract:

A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terms to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy's list and a directed acyclic graph (DAG) structure is created.

US Patent:

20030115191, Jun 19, 2003

Filed:

Jan 14, 2002

Appl. No.:

10/047446

Inventors:

Max Copperman - Santa Cruz CA, US
Allen Cypher - Capitola CA, US
Raya Fratkina - Peekskill NY, US
Wendy Fritzke - Seattle WA, US
Scott Huffman - Redwood City CA, US
Denis Lynch - San Jose CA, US
Samir Mahendra - Sunnyvale CA, US
Shailaja Venkatsubramanyan - San Jose CA, US
Scott Waterman - Campbell CA, US
Mark Angel - Napa CA, US

International Classification:

G06F007/00

US Classification:

707/003000

Abstract:

This document discusses, among other things, systems, devices, and methods for implementing an efficient and cost-effective automated content provider that effectively steers a user to relevant stored documents. Word or text features are extracted from user query language, and matched to substantially similar concept features. The concepts are organized in primary groups, such as Activities, Objects, Symptoms, and Products groups, which may be implemented as taxonomies. Documents that include the concept feature are tagged to that concept. A list of links or other document indicators tagged to the matched concepts is displayed for the user. Derived groups map relationships between concepts in the same or different primary groups, so that a particular matched concept results in the display of related concepts for restricting or otherwise changing the documents in play that are displayed for the user. This document also describes techniques for ranking the related concepts for display to the user.

US Patent:

20070033221, Feb 8, 2007

Filed:

Oct 5, 2006

Appl. No.:

11/543563

Inventors:

Max Copperman - Santa Cruz CA, US
Mark Angel - Cupertino CA, US
Jeffrey Rudy - San Jose CA, US
Scott Huffman - Redwood City CA, US
David Kay - Los Gatos CA, US
Raya Fratkina - Hayward CA, US

International Classification:

G06F 7/00

US Classification:

70710300R

Abstract:

A method and system organize and retrieve information using taxonomies, a document classifier, and an autocontextualizer. Documents (or other knowledge containers) in an organization and retrieval subsystem may be manually or automatically classified into taxonomies. Documents are transformed from clear text into a structured record. Automatically constructed indexes help identify when the structured record is an appropriate response to a query. An automatic term extractor creates a list of terms indicative of the documents' subject matter. A subject matter expert identifies the terms relevant to the taxonomies. A term analysis system assigns the relevant terms to one or more taxonomies, and a suitable algorithm is then used to determine the relatedness between each list of terms and its associated taxonomy. The system then clusters documents for each taxonomy in accordance with the weights ascribed to the terms in the taxonomy's list and a directed acyclic graph (DAG) structure is created.

US Patent:

20110093406, Apr 21, 2011

Filed:

Oct 21, 2009

Appl. No.:

12/603524

Inventors:

Mark Angel - Menlo Park CA, US
Rob Arsenault - Menlo Park CA, US
Max Copperman - Menlo Park CA, US
Charlie Isaacs - Menlo Park CA, US
Samir Mahendra - Menlo Park CA, US
Vikas Nehru - Menlo Park CA, US
Dilpreet Singh - Menlo Park CA, US

Assignee:

KANA SOFTWARE, INC. - Menlo Park CA

International Classification:

G06Q 10/00
G06F 3/048
G06F 17/30

US Classification:

705348, 715771, 707802, 707E17044

Abstract:

Embodiments of the present invention provide a method, system and computer program product for user interface workflow composition. In an embodiment of the invention, a user interface workflow composition method can include loading a set of references to both human steps of a workflow and also automated steps of a workflow. Each of the human steps of the workflow references a corresponding user interface. Further, each of the human steps and automated steps of the workflow individually include contextual data. Individual graphical elements each representative of a selected one of the human steps and automated steps is placed into a canvas and transitions can be defined between different ones of the human steps and automated steps represented by corresponding ones of the graphical elements in the canvas resulting in the specification of a user interface workflow. Consequently, computer readable instructions can be generated for the user interface workflow.

US Patent:

20110184870, Jul 28, 2011

Filed:

Apr 5, 2011

Appl. No.:

13/080632

Inventors:

Mark Angel - Sunnyvale CA, US
Rob Arsenault - Bedford NH, US
Kannan Chellappa - Sunnyvale CA, US
Max Copperman - Sunnyvale CA, US
Kendall Herrick - Bedford NH, US
Randall McRee - Sunnyvale CA, US
Hector Torres - Bedford NH, US

Assignee:

KANA SOFTWARE, INC. - Sunnyvale CA

International Classification:

G06Q 10/00
G06F 3/048
G06F 17/30

US Classification:

705301, 715771, 707741, 707758, 707E17049, 707E17014

Abstract:

A method for user interface workflow composition includes defining a form of different fields, at least one of the fields in the form referencing a business object providing access to data in an external data source that is different than at least one other data source for a correspondingly different one of the fields. A set of references to both human steps and automated steps of a workflow is loaded such, each human step referencing a corresponding user interface and each human step and automated step individually including contextual data. A human step is generated for the defined form and loading into the module. Graphical elements, each representative of a selected human or automated step, are visually placed into a canvas along with an individual graphical element representative of the defined form. Transitions are defined between the human and automated steps represented by corresponding graphical elements setting forth a user interface workflow. Finally, computer readable instructions are generated for the user interface workflow.