Brighton Health Plan Solutions
Vice President, Customer Service
Amida Care Jun 2014 - Jul 2017
Vice President, Member Services and Enrollment
Unitedhealth Group May 2009 - Jun 2014
Director, Enrollment, Member Services and Retention
New York Presbyterian Community Health Plan Nov 2008 - Mar 2009
Interim Director Customer Service
Fidelis Care Apr 2007 - Aug 2008
Avp, Member Services, Enrollment and Retention
Education:
City University of New York - Herbert H. Lehman College 1976 - 1980
Bachelors, Bachelor of Arts, Communications
Skills:
Managed Care Leadership Medicare Process Improvement Healthcare Health Insurance Medicaid Executive Management Management Insurance Strategic Planning Healthcare Management Health Policy Call Centers Hipaa Hmo Strategy Healthcare Industry Program Management Customer Service Training Change Management Customer Retention Employee Benefits Project Management Crm Sales Start Ups Pos Ppo Marketing Policy Operations Management Recruiting Business Process Improvement U.s. Health Insurance Portability and Accountability Act