Skills:
Peopleclick, Learning Management System (LMS), e-learning, System Applications and Products (SAP), IMPACT 360, Blue Pumpkin, KRONOS, Avaya Call Management System (CMS), Queue Web, Microsoft Office, Adobe, Aspect, TVI, IEX, Enterprise Call Commander, Internet Explorer, Excel, MTR, TRR Crystal Reports, Rockwell ACD, Avaya Voice Portal Management System IVR (POM), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Avaya-One-X Agent