Black Box Network Services
Manager Program Services
At&T Mar 2017 - Jan 2018
Senior Performance Engineer
At&T 2014 - 2017
Senior Network Support Project Manager
At&T Jun 2010 - Jun 2012
Certified Six Sigma Black Belt
At&T Quality Management Systems 2010 - 2012
Project Manager | Six Sigma Black Belt
Education:
Lakeland University 2005 - 2013
Bachelors, Bachelor of Arts, Business Administration, Management, Business Administration and Management
Gateway Techncial College 1991 - 2003
Associates, Associate of Arts, Management
Skills:
Team Building Wireless Telecommunications Strategic Planning Staff Development Six Sigma Call Centers Project Planning Forecasting Call Center Broadband Process Improvement Team Leadership Strategic Partnerships Project Management Voip Cross Functional Team Leadership Vendor Management Program Management Product Management Contract Negotiation Leadership Management Customer Satisfaction Voice Over Ip Business Process Improvement Microsoft Office Microsoft Excel Business Analysis Lean Six Sigma Requirements Gathering Networking Training Mobile Devices Troubleshooting Testing Account Management Process Engineering Business Process Re Engineering Process Management Safety Construction Safety Construction Management Risk Management Operational Risk Management Cmdb Software Development Software Monitoring Agile Project Management Public Speaking
Interests:
Social Services Economic Empowerment Politics Education Environment Poverty Alleviation Science and Technology Health