Frederick J Hanna & Associates since Sep 2012
Director of Call Center Client Services
Frederick J Hanna and Associates Sep 2002 - Sep 2012
Client Services
Frederick J. Hanna & Associates, P.C. Sep 2002 - Sep 2012
Client Services
Education:
Northeastern University 1983 - 1988
Bachelor of Science, Industrial Engineering
Skills:
Call Center Operations Management Process Improvement Customer Service Team Leadership Credit Cards Call Centers Banking Forecasting Client Services Risk Management Management Account Management Credit Negotiation Leadership Strategic Planning Business Process Improvement Microsoft Office Contact Centers
St. Mary Star of the Sea School Far Rockaway NY 1958-1962, Our Lady of Grace School Bronx NY 1962-1964, Queen of the Most Holy Rosary Roosevelt NY 1964-1966, St. Pius X High School Uniondale NY 1966-1970
Joann Bryant, George Bellefeuille, Edward Bonaldi, Sharon Robson, Mary Maciejewski, Michael Schramm, Georgette Pulczynski, Delores Kennedy, Dave Dombkowski, Laura Talbot, Kathy Bied