Skills:
Extensive background using Software packages such as: SQL Server Windows Operating Systems (95, XP, Vista, 7) Microsoft Office WhatsUp (versions 11.03 to 14.1) Remedy, and Salesforce Knowledge of Network based Protocols such as Ipv4, TCP/IP, Net Bios, and VPN Troubleshooting System Conflicts via Remote Support clients and telephone including VOIP Proficient in setting up Network Peripherals including Printers, Routers, Wireless Access Points, and Cable Modems Experience in Customer service and troubleshooting complex issues over the phone and email Familiar with SNMP and WMI network monitoring protocols Configuring PDA and Smart-phone devices such as IPHONE Apps and Blackberry configurations Ability to work independently and in Team Environment