Chicago Public Schools Jan 2013 - Dec 2014
Security Officer and Associate Dean of Students and Dyett High School
Chicago Public Schools Jan 2013 - Dec 2014
Dean of Students Horace Mann Elementary at Chicago Public Schools
Dyson Jun 2011 - Dec 2012
Call Center Team Lead
The Warranty Group Mar 2010 - Jun 2011
Customer Service Team Lead
Comcast 2006 - 2008
Network and Customer Support
Education:
Illinois State University 1990 - 1994
Skills:
Management Coaching Customer Service Team Leadership Team Building Call Centers Leadership Strategic Planning Network Administration Insurance Customer Satisfaction Training Troubleshooting Telecommunications Project Management Sales Microsoft Excel Budgets Networking Analysis Crm Technical Support Account Management Process Improvement Microsoft Word Marketing Customer Experience Contract Negotiation Call Center Software Documentation Human Resources Vendor Management Negotiation Outlook Change Management Sales Management Financial Analysis Banking Operations Management
2014 to 2000 Dean of Culture and ClimateChicago Public Schools Chicago, IL 2014 to 2014 Dean of Culture and ClimateDyett High School Chicago, IL 2013 to 2013 Security Officer and Associate Dean of StudentsDyson Aurora, IL 2011 to 2012 Call Center Team LeadThe Warranty Group (TWG) Chicago, IL 2010 to 2011 Customer Service Team LeadComcast Woodridge, IL 2006 to 2008 Network/Customer SupportAT&T Chicago, IL 2001 to 2006 Network/Customer Service Specialist
Education:
Illinois State University Bloomington Bloomington, IL 1990 to 1994 BA in Business Management
Skills:
Problem Solving Project Management Coaching/Training/Mentoring Technical/User Support Dispute/Complaint Resolution Policy Interpretation
Dyett High School Chicago, IL Jan 2013 to Aug 2013 Associate Dean of StudentsDyson Chicago, IL Aug 2011 to Dec 2012 Call Center Team LeadTWG Chicago, IL 2010 to 2011 Customer Service LeadComcast Woodridge, IL 2006 to 2008 Customer Support LeadAT&T Oak Brook, IL 2001 to 2006 Customer Service Lead
Education:
Illinois State University Bloomington, IL 1990 to 1994 BS in Business
Skills:
Computer Skills
Youtube
Episode 1: Who Killed Law Professor Daniel Ma...
Episode 1: The Husband What makes a good marriage? Dan is smitten when...
Duration:
37m 4s
TV CODE: Dan Markel Murder
Dan Markel was murdered in July of 2014. He was shot between the eyes ...
Duration:
3m 44s
Charlie Adelson makes first appearance in cou...
Charlie Adelson makes first appearance in court for Markel murder char...
Duration:
3m 2s
Hallelujah, beautifully performed, as always,...
Fraser Walters Clifton Murray Victor Micallef.
Duration:
5m 20s
CHARLES ADELSONS LIES #THEDANMARKELMUR...
Charles Adelson has been arrested in connection with the murder of Dan...
Duration:
7m 37s
Katherine Magbanua found guilty of all charge...
Katherine Magbanua found guilty of all charges in murder of Dan Markel.