7-Eleven since Mar 2013
Sr. Rep - Help Desk Support
Telvista Inc. Mar 2010 - Mar 2013
Contact Center Supervisor - Internal Help Desk Operations
Telvista Inc. Jul 2007 - Mar 2010
Technical Support Assistant
Subway Restaurant Aug 2002 - Sep 2005
Restaurant Management
Education:
DeVry University 2009 - 2013
Bachelors Degree, Technical Management
ITT Technical Institute 2004 - 2007
Associates, Associates of Applied Science in Information Technology
Earthwired
Owner
Telvista Inc. Mar 2010 - Mar 2013
Contact Center Supervisor - Internal Help Desk Operations
7-Eleven Mar 2010 - Mar 2013
Senior Business Analyst
Telvista Inc. Jul 2007 - Mar 2010
Technical Support Assistant - Enterprise Help Desk
Retail Company Jul 2007 - Mar 2010
Education:
Devry University 2009 - 2014
Bachelors, Bachelor of Arts, Management
Itt Technical Institute 2004 - 2007
Associates, Applied Science
Skills:
Quality Management Sql Server Management Studio Windows Server Job Coaching Help Desk Support Stakeholder Management Planning Printing Citrix Call Center Service Desk Eportfolio Windows Incident Management Annual Reviews Mainframe Bmc Remedy Administration Vendor Coordination Windows Sharepoint Services Service Level Management Team Development Windows 7 Idm Odyssey Procurement Management Adherence Coaching Security Continuous Improvement Statistics Integration Crm Metrics It Service Management Staffing Analysis Feed Sharepoint Administration Sharepoint Avg Human Resources Hdi Troubleshooting Team Leadership Workforce Management Crystal Turnover Microsoft Office Budgeting Operations Management Risk Management Itil Implementation Training Bmc Remedy Customer Service Remote Administration Sla Vpn Documentation Project Management Scheduling Conflict Resolution Reporting Call Centers Vmware Problem Management Payroll Remote Desktop It Management Itil Certified It Operations Management Remote Troubleshooting Retail Business Development Quality Assurance Operations Retail Software Microsoft Access Kronos New Hires Change Management Time Management Permissions Technical Support Project Planning Training Delivery Communications Management Sql Job Aids Wifi Hr Management Process Management Bpo Report Building Active Directory Computer Hardware Microsoft Windows Account Management Lighthouse Scope Management Microsoft Exchange Adsi Reviews Vendor Management Process Improvement Visio Materials Technical Writing Business Objects Oracle Powershell Annual Reports Knowledge Base Agents Business Process Rta Knowledge Management Remedy Cost Management Ebusiness Suite Customer Service Operations Performance Management
Jpmorgan Chase & Co.
Business Analysis and Reporting Analyst
The Boston Consulting Group (Bcg) Apr 2016 - Oct 2017
Lead Knowledge Analyst, Financial Institutions
West Monroe Partners Jul 2010 - Mar 2016
Principal | Banking and Capital Markets Practice
Bmo Harris Bank Jan 2010 - Jun 2010
Special Accounts Management Associate
American Chartered Bank Jul 2006 - Jan 2009
Banking Associate
Education:
Gies College of Business - University of Illinois Urbana - Champaign 2002 - 2006
Bachelors, Bachelor of Science, Finance
Gies College of Business - University of Illinois Urbana - Champaign
Skills:
Banking Business Process Financial Analysis Commercial Banking Business Analysis Management Consulting Program Management Strategy Finance Change Management Vendor Management Portfolio Management It Service Management Mergers and Acquisitions Management Itil Foundation Certified Itsm Enterprise Systems Implementation M&A Modeling Operational Due Diligence Bank Mergers Mergers and Acquisitions Due Diligence Vendor Selection Business Relationship Management
Interests:
Children
Certifications:
Certified Treasury Professional Association For Financial Professionals
Nokia
Head of Sales, Analytics and Iot-Americas For Energy, Logistics, Transportation, and Manufacturing
Oracle
Enterprise Sales Manager
Space-Time Insight Dec 2013 - Apr 2018
Senior Account Executive
Elster Sep 2008 - Nov 2013
Manager, Smart Grid Solutions West
Datamatics Global Services Limited 2003 - May 2010
Territory Sales Manager and Sales Mentor
Education:
Dallas Theological Seminary 1990 - 2000
Moody Bible Institute 1984 - 1987
Bachelors, Bachelor of Arts, English, Theology, Greek
The University of Texas at Arlington 1982 - 1984
Irving High School
Skills:
Smart Grid Project Management Smart Metering Energy Energy Management Ami Leadership Product Management Sales Management Sales Training Meters Strategy Sales Process Integration Strategic Planning Business Development Contract Negotiation Customer Service Sales Operations Energy Efficiency New Business Development Project Planning Automation Product Development Engineering Electricians Key Account Management Manufacturing Start Ups
Interests:
Economic Empowerment Science and Technology Disaster and Humanitarian Relief Animal Welfare Arts and Culture
The CBC, for which I work, reported that a resident, Matt Downey, came down with his daughter to deliver flowers. I think it is important for the community to show them that we know the difference between extremists and a religion.
Jerry Lauer, Robert Lewis, Peg Steele, Kristine Leibhart, Jeanne Christen, Pat Downey, Mary Blakeman, Donna Werley, Roger Bunner, Tony Lewis, Allison Markham
Matt Downey (1999-2003), Charlie Jones (1981-1985), Calvin McDaniel (1972-1976), David Kero (1995-1999), Donnie Achimon (1979-1983), Melissa Johnson (1999-2003)