Matt A Downey

Sr. Rep - Help Desk Support At 7-Eleven

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Position:

Sr. Rep - Help Desk Support at 7-Eleven

Location:

Dallas/Fort Worth Area

Industry:

Outsourcing/Offshoring

Work:

7-Eleven since Mar 2013
Sr. Rep - Help Desk Support
Telvista Inc. Mar 2010 - Mar 2013
Contact Center Supervisor - Internal Help Desk Operations
Telvista Inc. Jul 2007 - Mar 2010
Technical Support Assistant
Subway Restaurant Aug 2002 - Sep 2005
Restaurant Management

Education:

DeVry University 2009 - 2013
Bachelors Degree, Technical Management ITT Technical Institute 2004 - 2007
Associates, Associates of Applied Science in Information Technology

Interests:

Sports (Basketball, Baseball, Football, Golf), IT, Freelance writing

Honor & Awards:

Deans List, HDI Analyst of the Year Nominee 2009/2010, Certification of Achievement, Sales Increase Awards, Customer Satisfaction award, ITIL Foundations Certified

Certifications:

ITIL v3 Foundations Certification, Exin

Matt Downey

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Location:

18949 Marsh Ln, Denton, TX

Industry:

Outsourcing/Offshoring

Work:

Earthwired
Owner
Telvista Inc. Mar 2010 - Mar 2013
Contact Center Supervisor - Internal Help Desk Operations
7-Eleven Mar 2010 - Mar 2013
Senior Business Analyst
Telvista Inc. Jul 2007 - Mar 2010
Technical Support Assistant - Enterprise Help Desk
Retail Company Jul 2007 - Mar 2010

Education:

Devry University 2009 - 2014
Bachelors, Bachelor of Arts, Management Itt Technical Institute 2004 - 2007
Associates, Applied Science

Skills:

Quality Management
Sql Server Management Studio
Windows Server
Job Coaching
Help Desk Support
Stakeholder Management
Planning
Printing
Citrix
Call Center
Service Desk
Eportfolio
Windows
Incident Management
Annual Reviews
Mainframe
Bmc Remedy Administration
Vendor Coordination
Windows Sharepoint Services
Service Level Management
Team Development
Windows 7
Idm
Odyssey
Procurement
Management
Adherence
Coaching
Security
Continuous Improvement
Statistics
Integration
Crm
Metrics
It Service Management
Staffing Analysis
Feed
Sharepoint Administration
Sharepoint
Avg
Human Resources
Hdi
Troubleshooting
Team Leadership
Workforce Management
Crystal
Turnover
Microsoft Office
Budgeting
Operations Management
Risk Management
Itil Implementation
Training
Bmc Remedy
Customer Service
Remote Administration
Sla
Vpn
Documentation
Project Management
Scheduling
Conflict Resolution
Reporting
Call Centers
Vmware
Problem Management
Payroll
Remote Desktop
It Management
Itil Certified
It Operations Management
Remote Troubleshooting
Retail
Business Development
Quality Assurance
Operations
Retail Software
Microsoft Access
Kronos
New Hires
Change Management
Time Management
Permissions
Technical Support
Project Planning
Training Delivery
Communications Management
Sql
Job Aids
Wifi
Hr Management
Process Management
Bpo
Report Building
Active Directory
Computer Hardware
Microsoft Windows
Account Management
Lighthouse
Scope Management
Microsoft Exchange
Adsi
Reviews
Vendor Management
Process Improvement
Visio
Materials
Technical Writing
Business Objects
Oracle
Powershell
Annual Reports
Knowledge Base
Agents
Business Process
Rta
Knowledge Management
Remedy
Cost Management
Ebusiness Suite
Customer Service Operations
Performance Management

Interests:

Football
Freelance Writing
Baseball
Sports
Golf

Certifications:

License 4520873
Exin, License 4520873
License 1889380

Business Analysis And Reporting Analyst

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Location:

Chicago, IL

Industry:

Financial Services

Work:

Jpmorgan Chase & Co.
Business Analysis and Reporting Analyst
The Boston Consulting Group (Bcg) Apr 2016 - Oct 2017
Lead Knowledge Analyst, Financial Institutions
West Monroe Partners Jul 2010 - Mar 2016
Principal | Banking and Capital Markets Practice
Bmo Harris Bank Jan 2010 - Jun 2010
Special Accounts Management Associate
American Chartered Bank Jul 2006 - Jan 2009
Banking Associate

Education:

Gies College of Business - University of Illinois Urbana - Champaign 2002 - 2006
Bachelors, Bachelor of Science, Finance Gies College of Business - University of Illinois Urbana - Champaign

Skills:

Banking
Business Process
Financial Analysis
Commercial Banking
Business Analysis
Management Consulting
Program Management
Strategy
Finance
Change Management
Vendor Management
Portfolio Management
It Service Management
Mergers and Acquisitions
Management
Itil Foundation Certified
Itsm
Enterprise Systems Implementation
M&A Modeling
Operational Due Diligence
Bank Mergers
Mergers and Acquisitions Due Diligence
Vendor Selection
Business Relationship Management

Interests:

Children

Certifications:

Certified Treasury Professional
Association For Financial Professionals

Senior Account Executive

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Location:

1850 Gateway Dr, San Mateo, CA 94404

Industry:

Utilities

Work:

Head Of Sales, Analytics And Iot-Americas For Energy, Logistics, Transportation, And Manufacturing

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Location:

1850 Gateway Dr, San Mateo, CA 94404

Industry:

Utilities

Work:

Nokia
Head of Sales, Analytics and Iot-Americas For Energy, Logistics, Transportation, and Manufacturing
Oracle
Enterprise Sales Manager
Space-Time Insight Dec 2013 - Apr 2018
Senior Account Executive
Elster Sep 2008 - Nov 2013
Manager, Smart Grid Solutions West
Datamatics Global Services Limited 2003 - May 2010
Territory Sales Manager and Sales Mentor

Education:

Dallas Theological Seminary 1990 - 2000
Moody Bible Institute 1984 - 1987
Bachelors, Bachelor of Arts, English, Theology, Greek The University of Texas at Arlington 1982 - 1984
Irving High School

Skills:

Smart Grid
Project Management
Smart Metering
Energy
Energy Management
Ami
Leadership
Product Management
Sales Management
Sales
Training
Meters
Strategy
Sales Process
Integration
Strategic Planning
Business Development
Contract Negotiation
Customer Service
Sales Operations
Energy Efficiency
New Business Development
Project Planning
Automation
Product Development
Engineering
Electricians
Key Account Management
Manufacturing
Start Ups

Interests:

Economic Empowerment
Science and Technology
Disaster and Humanitarian Relief
Animal Welfare
Arts and Culture

Languages:

Greek
Hebrew

Matt Downey

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Matt Downey

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Matt Downey

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Location:

United States