Bank of America
Vp, Fraud Management and Controls
Bank of America Dec 2003 - Sep 2015
Senior Operations Consultant - Root Cause Analysis
Bank of America Dec 2003 - Sep 2015
Compliance Testing Specialist
Bank of America Dec 2003 - Sep 2015
Enterprise Co Chair Military Support and Assistance Group - Finance and Events
Bank of America Dec 2006 - Jun 2010
Senior Operations Analyst-Internal Associate Engagement
Education:
Western Governors University 2011 - 2013
Master of Business Administration, Masters, Leadership, Business Administration
State University of New York College at Brockport 1999 - 2003
Bachelors, Bachelor of Science, Communication
Skills:
Analysis Banking Team Leadership Credit Risk Management Process Improvement Call Centers Customer Experience Data Analysis Coaching Change Management Loans Team Building Strategic Planning Mortgage Lending Management Customer Service Business Analysis Training Financial Services Microsoft Office Program Management Project Management Relationship Management Strategy Microsoft Excel Public Speaking Business Process Improvement Analytical Skills Business Relationship Management Leadership