Megan M Carrico

Sutherland Public

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Location:

High Point, NC

Industry:

Information Technology And Services

Work:

Xpo Logistics, Inc.
It Service Delivery Manager
Xpo Logistics - Supply Chain Jun 2018 - Jun 2019
Senior Manager, It Support Center
Kailo Healthcare Technologies Feb 2016 - Jun 2018
Service Desk Manager
Hondajet Southwest Mar 2015 - Feb 2016
Business Analyst
Velocitor Solutions Jan 2014 - Oct 2014
Director, Support Services

Education:

Doane University 2010 - 2014
Bachelors, Bachelor of Arts Doane University 1989
Bachelors, Bachelor of Arts Doane University 1985 - 1989
Bachelors, Bachelor of Arts, Bachelor of Arts In Business Administration, Business Administration Doane University 1900 - 1900
Bachelors, Bachelor of Arts

Skills:

Outsourcing
Management
Leadership
Vendor Management
Project Management
Customer Service
Team Leadership
Call Centers
Team Building
Strategic Planning
Service Delivery
Incident Management
Software Documentation
Troubleshooting
Change Management
Quality Assurance
Technical Support
Itil
Human Resources
Managed Services
Problem Management
Business Process Improvement
Mentoring of Staff
Itil V3 Foundations Certified
User Acceptance Testing
Knowledge Management
Organization
Contractual Agreements
Matrix Management
Conflict Resolution
User Experience
Cross Team Collaboration
Development of Employees
Metric Development
Staffing Analysis
Vendor Management Skills
Customer Service Delivery
Global Resource Management
Problem Solving
Outside the Box Thinking
Policy and Procedure Definition
Cross Organization Collaboration
Written and Oral Communications
Change Leader and Manager
Management of Contract Staff
Remote Employee Management
It Service Management
It Management
Business Analysis

Certifications:

Axelos
Itil V3
Hdi Service Center Director

Megan Carrico

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Sr Manager, Global It Customer Service

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Location:

Greensboro/Winston-Salem, North Carolina Area

Industry:

Information Technology and Services

Work:

Logical Information Machines Mar 2008 - May 2008
Director, Client Services
LexisNexis Applied Discovery Mar 2006 - Jun 2007
Director, Client Service and Solutions
Microsoft Jul 2004 - Mar 2006
Program/Project manager
Hewlett Packard Jun 2001 - Jul 2004
Dir, Global Help Desk
MCI Jun 1991 - Jun 2001
Sr Mgr, Operations

Education:

Doane College
Sutherland Public

Skills:

Team Building
Development Of Employees
Metric Development
Policy and Procedure Definition
Staffing Analysis
Incident Management
Problem Management
Cross-team Collaboration
Cross Organization Collaboration
Vendor Management Skills
Managed Services
Customer Service Delivery
Written and Oral Communications
Global Resource Management
Matrix Management
Mentoring Of Staff
Conflict Resolution
Change Leader and Manager
Outside the Box Thinking
ITIL v3 Foundations Certified
Management of Contract Staff
Remote Employee Management
Human Resources
Change Management
Customer Service
Organization
Contractual Agreements
Management
Information Technology Support
Asset Managment
Data Warehousing
Hospitality
Knowledge Management
Leadership
Outsourcing
User Experience
User Acceptance Testing
Problem Solving
Strategic Planning
Categorical Data Analysis