Megan Shaffer Taylor

US Patent:

20040203638, Oct 14, 2004

Filed:

Apr 30, 2002

Appl. No.:

10/135720

Inventors:

Wesley Chan - Palo Alto CA, US
Ruth Rosenberg - Lafayette CA, US
Venkatesh Rao - Cupertino CA, US
Glenn Steiner - Los Altos CA, US
James Patterson - Ft. Collins CO, US
Philippe Debaty - Mountain View CA, US
Staci Hartman - Eagle ID, US
Grady Cooper - Boise ID, US
Megan Taylor - San Francisco CA, US

International Classification:

H04M003/42

US Classification:

455/414100, 455/041200

Abstract:

Service delivery systems and methods are described. In one aspect, a service delivery system includes a set of tokens, a database, multiple terminals, and a service manager. Each of the tokens includes a respective token identifier. The database stores personal user profiles each of which is associated with a respective token identifier. The terminals are distributed about a selected locale. Each terminal has a reader that is operable to read token identifiers from tokens and a controller that is operable to transmit read token identifiers and context data identifying one or more conditions under which a token identifier is read through a network connection each time a token identifier is read. The service manager is connected to each of the terminals through a respective network connection and to the database. The service manager is operable to invoke one or more services in response to receipt of a token identifier from a transmitting terminal to collect data selected based at least in part upon context data received from the transmitting terminal.