Archway Marketing Services since Dec 2011
Client Service Supervisor
Archway Marketing Services Nov 2010 - Dec 2011
Shared Services Team Lead
American Blind, Wallpaper & More Inc Feb 2009 - May 2010
Quality Assurance Manager
Home Shopping Network Jun 1993 - Jul 1996
Senior Supervisor Customer Service
Builders Square Jan 1990 - Jan 1993
Service Supervisor
Education:
South University 2010 - 2014
Bachelors, Business Administration
Graduate of Norco High School 1980 Norco Calif
Skills:
Customer Satisfaction Call Centers Customer Service Team Building Management Account Management Training Program Management Vendor Management Leadership Process Improvement E Commerce Call Center Quality Assurance Strategic Planning Ivr Acd Coaching Contact Centers Business Process Improvement Team Management Customer Relationship Management Cross Functional Team Leadership Team Leadership Microsoft Excel
Interests:
Cooking Electronics Traveling Sweepstakes Home Improvement Reading Crafts Gourmet Cooking Sports Automobiles Animal Welfare Travel Collecting Home Decoration