Michael J Baumer

US Patent:

8346588, Jan 1, 2013

Filed:

Apr 13, 2007

Appl. No.:

11/735081

Inventors:

Michael J. Baumer - Louisville KY, US
Thomas D. Hammack - Georgetown IN, US
Regi Luke - Louisville KY, US

Assignee:

General Electric Company - Schenectady NY

International Classification:

G06Q 10/00

US Classification:

705 714

Abstract:

A computational network system that permits service a group of technicians access to the manufacturer network to provide their work capacity and availability for a specific area. A customer contacts the manufacturer via the computational network system, requesting a service call. Service call request processing results in assigning a service request/demand to a technician based on their qualifications, availability, and proximity. When a service technician is assigned, their availability is decremented. Cancellation of a service call yields an increment in the affected service provider's availability. This information is stored in a in an on-line database residing in the network system. Updates are dynamically reflected as they occur resulting in automated schedule administration of a customer's service requests/demands.

US Patent:

20030187710, Oct 2, 2003

Filed:

Apr 26, 2002

Appl. No.:

10/134251

Inventors:

Michael Baumer - Louisville KY, US
Thomas Hammack - Georgetown IN, US
Regi Luke - Louisville KY, US

International Classification:

G06F017/60

US Classification:

705/008000

Abstract:

A computational network system that permits service a group of technicians access to the manufacturer network to provide their work capacity and availability for a specific area. A customer contacts the manufacturer via the computational network system, requesting a service call. Service call request processing results in assigning a service request/demand to a technician based on their qualifications, availability, and proximity. When a service technician is assigned, their availability is decremented. Cancellation of a service call yields an increment in the affected service provider's availability. This information is stored in a in an on-line database residing in the network system. Updates are dynamically reflected as they occur resulting in automated schedule administration of a customer's service requests/demands.