Michael R Burroughs

US Patent:

20090276419, Nov 5, 2009

Filed:

May 1, 2009

Appl. No.:

12/434385

Inventors:

Scott A. Jones - Carmel IN, US
Thomas E. Cooper - Indianapolis IN, US
Jeffrey Glen Jockisch - Westfield IN, US
Mark Gamache - Zionsville IN, US
Michael B. Burroughs - Indianapolis IN, US

Assignee:

ChaCha Search Inc. - Carmel IN

International Classification:

G06F 17/30

US Classification:

707 5, 707E1714

Abstract:

A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.

US Patent:

20100138402, Jun 3, 2010

Filed:

Dec 2, 2009

Appl. No.:

12/629500

Inventors:

Michael Burroughs - Indianapolis IN, US
Thomas E. Cooper - Indianapolis IN, US
John T. Ellis - Fishers IN, US

Assignee:

ChaCha Search, Inc. - Carmel IN

International Classification:

G06F 17/30

US Classification:

707706, 707759, 707723, 707E17017, 707E17108

Abstract:

A method and system for improving utilization of human searcher(s) in a search system including utilizing a processing such as Natural Language Processing to improve the ability of the search system to recognize an intent of a user request, provide information to an expeditor to respond to queries, and automatically route a query to a relevant and qualified searcher. Using NLP, a request is processed to allow improved use of automated responses, more effective use of the expeditor, and more effective use of search specialists.

US Patent:

20100250370, Sep 30, 2010

Filed:

Mar 25, 2010

Appl. No.:

12/731718

Inventors:

Scott A. Jones - Carmel IN, US
Michael Burroughs - Indianapolis IN, US
Andrew Doran - Westfield IN, US
Mark Gamache - Zionsville IN, US
Christopher Lenzo - Carmel IN, US

Assignee:

ChaCha Search Inc. - Carmel IN

International Classification:

G06Q 30/00
G06F 17/30
G06N 5/02

US Classification:

705 1466, 707769, 705 1449, 705 144, 706 50, 707E17014

Abstract:

A method and system for improving targeting of advertisements allows guides to provide opinion information regarding advertisements responsive to targeting information associated with the advertisements. An advertiser selects a category, keyword and/or profile associated with an advertisement which may be used to select a guide who may express an opinion. Rating of an advertisement based on guide opinions are used to adjust a ranking of advertisements which may be used to determine if an advertisement will be provided to a user.

US Patent:

20110010367, Jan 13, 2011

Filed:

Jun 11, 2010

Appl. No.:

12/813771

Inventors:

Jeffrey Jockish - Westfield IN, US
Michael B. Burroughs - Indianapolis IN, US
Esther M. Friend - Indianapolis IN, US
Scott A. Jones - Carmel IN, US
Mark Stephen Malseed - Alexandria VA, US
Eugene Murphy ODonnell - Fishers IN, US

Assignee:

ChaCha Search, Inc. - Carmel IN

International Classification:

G06F 17/30
G06F 3/048

US Classification:

707733, 715764, 707771, 707E17014, 707769

Abstract:

A system and method of providing information to improve efficiency of human searchers obtaining information on behalf of users is described. A first responder to a request is provided with specialized tools for responding to a request. An initial evaluation of a query may be used to determine the responder and the type of tools which will be provided initially. A toolset which allows rapid responses based on data resources, common queries, and contextual information of a user, a request, partially matching queries and previous responses to previous queries is used to improve the probability that a first responder may provide a suitable response to a query.

US Patent:

20150178392, Jun 25, 2015

Filed:

Dec 20, 2013

Appl. No.:

14/136789

Inventors:

Jeffrey Jockisch - Westfield IN, US
Michael B. Burroughs - Indianapolis IN, US
Esther M. Friend - Indianapolis IN, US
Scott A. Jones - Carmel IN, US
Mark Stephen Malseed - Alexandria VA, US
Eugene M. O'Donnell - Fishers IN, US

Assignee:

CHACHA SEARCH, INC. - Carmel IN

International Classification:

G06F 17/30

Abstract:

A method and system of improving user experience in a human assisted search system is described. The disclosed method and system allows a search system to provide a personalized response to a user by utilizing interconnecting characteristics determined by the search system to be used. A search request or “query” may be processed automatically and/or utilizing the assistance of a human assistant.

US Patent:

20140201202, Jul 17, 2014

Filed:

Mar 17, 2014

Appl. No.:

14/215430

Inventors:

- CARMEL IN, US
Thomas E. Cooper - Indianapolis IN, US
Mark Stephen Malseed - Alexandria VA, US
Jeffrey Glen Jockisch - Westfield IN, US
Mark Gamache - Zionsville IN, US
Michael B. Burroughs - Indianapolis IN, US

Assignee:

CHACHA SEARCH, INC - CARMEL IN

International Classification:

G06F 17/30

US Classification:

707723

Abstract:

A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.