Michael Cornell

US Patent:

20210097627, Apr 1, 2021

Filed:

Oct 8, 2020

Appl. No.:

17/066084

Inventors:

- New York NY, US
Kam Sat LEE - Westerville OH, US
Murali PINGALI - New Albany OH, US
Michael CORNELL - Delaware OH, US
Suresh SHETTY - Monmouth Junction NJ, US
Samer FALAH - Staten Island NY, US
Ankur SAMBHAR - Thane West, IN

International Classification:

G06Q 40/00

Abstract:

Systems and methods for enhanced organizational transparency using a linked activity chain in a ledger are disclosed. In one embodiment, a method may include (1) a back end for an organization comprising at least one computer processor receiving a first communication from a first entity comprising a first customer interaction with the first entity; (2) the back end writing the first communication to a ledger for the organization as a first block in a linked activity chain; (3) the back end receiving a second communication from a second entity comprising a second customer second activity with the second entity; (4) the back end writing the second communication to the ledger for the organization as a second block in the linked activity chain; (5) the back end calculating a summary score for the customer based on the blocks in the linked activity chain.

US Patent:

20180047111, Feb 15, 2018

Filed:

Aug 11, 2016

Appl. No.:

15/234263

Inventors:

- New York NY, US
Kam Sat LEE - Westerville OH, US
Murali PINGALI - New Albany OH, US
Michael CORNELL - Delaware OH, US
Suresh SHETTY - Monmouth Junction NJ, US
Samer FALAH - Staten Island NY, US
Ankur SAMBHAR - Thane West, IN

International Classification:

G06Q 40/00

Abstract:

Systems and methods for enhanced organizational transparency using a linked activity chain in a ledger are disclosed. In one embodiment, a method may include (1) a back end for an organization comprising at least one computer processor receiving a first communication from a first entity comprising a first customer interaction with the first entity; (2) the back end writing the first communication to a ledger for the organization as a first block in a linked activity chain; (3) the back end receiving a second communication from a second entity comprising a second customer second activity with the second entity; (4) the back end writing the second communication to the ledger for the organization as a second block in the linked activity chain; (5) the back end calculating a summary score for the customer based on the blocks in the linked activity chain.