Ringcentral
Site Reliability Engineering - Voip Systems Engineer
Opelin Nov 2014 - Jul 2018
Senior Technical Support Engineer
Avaya Nov 2013 - Nov 2014
Senior Technical Support Engineer
24-7 Intouch Jul 2011 - Jan 2012
Avaya Telephony Specialist
Avaya Dec 2009 - Jul 2011
Technical Instructor
Education:
Keller Graduate School of Management of Devry University 2006 - 2009
Masters, Business Administration
Metropolitan State University of Denver 1999 - 2003
Bachelors, Bachelor of Arts, Exercise Science
Skills:
Voip Switches Telephony Ip Sip Telecommunications Avaya Troubleshooting Unified Communications Routing Isdn Networking H.323 Lan Wan Tcp/Ip Contact Centers T1 Ethernet Technical Support Cti Vmware Servers Linux Call Centers Computer Network Operations Avaya Technologies Tdm Hardware Acd Network Design Wan Voice Over Ip Itil Call Center System Administration Qos Sip Trunking Network Architecture Vpn Session Initiation Protocol Internet Protocol H.248 Media Gateways
Interests:
Health Animal Welfare Education Economic Empowerment