Michael E Herman

US Patent:

20110093468, Apr 21, 2011

Filed:

Oct 19, 2009

Appl. No.:

12/581448

Inventors:

Betty B. McAlvany - Chicago IL, US
Michael Herman - Andover NJ, US
Tanya Marie Mahan - Stratford CT, US
Kathleen T. Laken - Bloomingdale IL, US
Mary Jo Gove - Irvine CA, US

Assignee:

Pitney Bowes Inc. - Stamford CT

International Classification:

G06F 17/30

US Classification:

707741, 707736, 707758, 707E17002

Abstract:

A system and method for enhancing the storage and retrieval of documents includes employing information about documents filed in a retained document filing arrangement and information about document processing channels. The information is used in the system and method to implement a document processing channel that enhances the further storage and retrieval of document filed in the retained document filing arrangement. A controller computer may be in communications with sensors connected to the retained document filing arrangement to provided attribute data for retained documents. The document processing channels can employ scanning, digitizing and indexing.

US Patent:

20110238624, Sep 29, 2011

Filed:

Mar 29, 2011

Appl. No.:

13/074802

Inventors:

William J. Kassel - Fox River Grove IL, US
Andrew A. Hudson - Essex, GB
Sara J. Elmett - Middlesex, GB
Judith C. Penvenne - Sedona AZ, US
Sandra S. Sullivan - Owasso OK, US
Michael W. Herman - St. Charles IL, US
Jeff P. Lowenthal - Chicago IL, US

International Classification:

G06F 17/30

US Classification:

707634, 707E17005

Abstract:

A system for integrating service management systems includes an interface and a processor. The processor may be operative to monitor a first service management system to detect a first system event, and monitor a second service management system to detect a second system event. The processor may retrieve first information from the first database, transform first information into a second system request message, and provide second system request message to the second service management system, responsive to detecting the first system event. The processor may retrieve a data update from second database, transform the data update into a first system update message, and provide the first system update message to the first service management system, responsive to detecting the second system event. The processor may replicate the first database in globally distributed databases, when the first system event corresponds to replication of the first database.