Michael R Hurd

US Patent:

6522743, Feb 18, 2003

Filed:

Apr 26, 1999

Appl. No.:

09/300765

Inventors:

Michael D. Hurd - Flower Mound TX

Assignee:

e-talk Corporation - Irving TX

International Classification:

H04M 300

US Classification:

37926604, 37922001, 37926502, 37926607, 379309

Abstract:

A system is provided for routing calls. The system includes a plurality of call centers coupled to a public switched telephone network which supports a caller identification feature and a transfer feature. A trunk interface, coupled via a link to the public switched telephone network, receives a call from the public switched telephone network over the link. A database stores customer profile information and call center information. A processor is coupled to the trunk interface and the database. The processor identifies a customer placing the call utilizing the caller identification feature, retrieves from the database customer profile information associated with the identified customer, and selects one of the call centers in response to the customer profile information and the call center information. The processor routes the call to the selected call center, after which the link is released utilizing the transfer feature.

US Patent:

59237457, Jul 13, 1999

Filed:

Feb 28, 1997

Appl. No.:

8/808625

Inventors:

Michael D. Hurd - Flower Mound TX

Assignee:

Teknekron Infoswitch Corporation - Fort Worth TX

International Classification:

H04M 700

US Classification:

379220

Abstract:

A system is provided for routing calls. The system includes a plurality of call centers coupled to a public switched telephone network which supports a caller identification feature and a transfer feature. A trunk interface, coupled via a link to the public switched telephone network, receives a call from the public switched telephone network over the link. A database stores customer profile information and call center information. A processor is coupled to the trunk interface and the database. The processor identifies a customer placing the call utilizing the caller identification feature, retrieves from the database customer profile information associated with the identified customer, and selects one of the call centers in response to the customer profile information and the call center information. The processor routes the call to the selected call center, after which the link is released utilizing the transfer feature.

US Patent:

59370513, Aug 10, 1999

Filed:

Feb 28, 1997

Appl. No.:

8/795950

Inventors:

Michael D. Hurd - Flower Mound TX
Michael J. Maloney - Plano TX
Bruce L. Hitson - Belmont CA
David T. McCalmont - San Jose CA

Assignee:

Teknekron Infoswitch Corporation - Fort Worth TX

International Classification:

H04M 358

US Classification:

379212

Abstract:

A system is provided for transferring a voice component and a data component of a service call. The system includes a first call distribution circuit which receives a service call comprising a voice component. A first voice instrument and a first contact control server are coupled to the first call distribution circuit. The first voice instrument receives the voice component. The first contact control server generates a data component related to the voice component. A first workstation, coupled to the first contact control server, receives the data component. A second call distribution circuit receives the voice component in an ISDN-supported transfer call via a first communication path from the first call distribution circuit. The ISDN-supported transfer call specifies an identifier associated with the first voice instrument. The second call distribution circuit determines the identifier from the ISDN-supported transfer call.