Michael W Isaac

US Patent:

20210019357, Jan 21, 2021

Filed:

Jul 16, 2020

Appl. No.:

16/947064

Inventors:

- Wilmington DE, US
Mark J. GARAVAGLIA - Mercer Island WA, US
Michael P. ISAAC - Chanhassen MN, US
Stephanie MILLS - London, GB
William Jeffrey HARDING - Seattle WA, US
Anthony Joseph MOLISANI - Philadelphia PA, US
William Scott POWELL - Seattle WA, US
Robert James BOISJOLIE - Pennington NJ, US

International Classification:

G06F 16/9535
G06F 16/2457
G06N 20/00
G10L 15/22
G10L 15/18
G10L 15/06

Abstract:

A device may transmit questionnaires to a set of client devices, wherein the questionnaires include a set of questions that relate to an internal entity experience attribute and/or an external entity experience attribute. The device may receive a set of questionnaire responses and correlate the set of questionnaire responses with contextual data relating to an entity. The device may process, using a machine learning model trained based on data relating to one or more other entities, the set of questionnaire responses and the contextual data to identify a set of features and a set of feature ranks. The device may select a subset of features based on the set of feature ranks and a set of influence thresholds. The device may generate a set of recommendations associated with the subset of features and communicate with one or more other devices to implement the set of recommendations.