Michael Joel Mateer

US Patent:

20130272511, Oct 17, 2013

Filed:

Jun 17, 2013

Appl. No.:

13/919136

Inventors:

Michael T. Mateer - South Riding VA, US

International Classification:

H04M 3/493

US Classification:

379 8801

Abstract:

A call is received at an interactive voice response (IVR) system. A voice communications session is established between the IVR system and the telephonic device. A request from the IVR system to allocate a speech resource for processing voice data of the voice communications session is received by a dynamic speech allocation (DSA) engine. Configuration data associated with a current state of the voice communications session is accessed by the DSA engine. Dynamic characteristics associated with the caller are accessed by the DSA engine. A speech resource from among multiple speech resources is selected by the DSA engine based on the current state and the dynamic characteristics. The selected speech resource is allocated to the voice communications session by enabling the IVR system to use the selected speech resource to process voice data received from the caller during the current state of the voice communications session.

US Patent:

20170118338, Apr 27, 2017

Filed:

Oct 10, 2016

Appl. No.:

15/289910

Inventors:

- Daly City CA, US
Praphul Kumar - Falls Church VA, US
Michael T. Mateer - South Riding VA, US
David James Rennyson - Centreville VA, US

International Classification:

H04M 3/51

Abstract:

A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.

US Patent:

20140348319, Nov 27, 2014

Filed:

Aug 6, 2014

Appl. No.:

14/453113

Inventors:

- Vienna VA, US
Praphul Kumar - Falls Church VA, US
Michael T. Mateer - South Riding VA, US
David James Rennyson - Centreville VA, US

International Classification:

H04M 3/51

US Classification:

37926509

Abstract:

A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel. A response is transmitted to the multi-channel communications system.

US Patent:

20140247927, Sep 4, 2014

Filed:

Mar 21, 2014

Appl. No.:

14/221387

Inventors:

- Vienna VA, US
Michael T. Mateer - South Riding VA, US

Assignee:

Angel.com Incorporated - Vienna VA

International Classification:

H04M 3/493

US Classification:

379 8801

Abstract:

A call is received at an interactive voice response (IVR) system. A voice communications session is established between the IVR system and the telephonic device. A request from the IVR system to allocate a speech resource for processing voice data of the voice communications session is received by a dynamic speech allocation (DSA) engine. Configuration data associated with a current state of the voice communications session is accessed by the DSA engine. Dynamic characteristics associated with the caller are accessed by the DSA engine. A speech resource from among multiple speech resources is selected by the DSA engine based on the current state and the dynamic characteristics. The selected speech resource is allocated to the voice communications session by enabling the IVR system to use the selected speech resource to process voice data received from the caller during the current state of the voice communications session.