Comcast since 2009
Advanced Products Technical Support
Dialnet Communications Systems Ltd May 2006 - Apr 2007
Network Support Engineer
Nairobi Water Company May 2003 - Jul 2003
Service and Maintenance Engineer
Education:
Keller Graduate School of Management of DeVry University 2008 - 2009
Masters, MBA concentration Network and Communication ManagementGraduated with honors distinction
Moi University 2001 - 2007
B.Tech, Electrical and Computer Engineeringminor : Communication Systems
Skills:
Troubleshooting Switches Networking Visio Technical Support Linux Network Administration Cisco Technologies Windows Software Installation Operating Systems Routers Windows 7 Firewalls Telecommunications System Administration Team Leadership Network Engineering Servers Windows Server System Deployment Windows Xp Antivirus Printers Microsoft Office Linux System Administration Ms Project Access Ip Network Security Active Directory Network Design Voip Routing Customer Service Internet Protocol Presentations Zendesk Workstations Servicenow Ticketing Systems Information Technology Access Points Presentation Skills Office 365 Cloud Computing
Languages:
English Swahili
Certifications:
Comptia A+ (It Technician) Comptia Security+ Ce It Service Desk: Customer Service Fundamentals Microsoft Office 365: Administration Comptia
Comcast Corporation Newark, DE Jan 2010 to Jun 2010 Advanced Products Technical Support RepresentativeSears Holding Corporation (Kmart) Wayne, PA Oct 2009 to Jun 2010 Electronics Department ManagerDialnet Communications Systems Ltd
May 2004 to Aug 2004 Network Support Technician
Education:
Delaware County Community College Media, PA Aug 2010 to 2000 Network EngineeringKeller Graduate School of Management, DeVry University Philadelphia, PA Jun 2009 MBA in Network and Communication ManagementMoi University Oct 2007 Bachelor of Science in Electrical &Communication Engineering