Michael Edward Wilber

US Patent:

20090323904, Dec 31, 2009

Filed:

Jun 27, 2008

Appl. No.:

12/147896

Inventors:

STEVEN SHAPIRO - LAKE WORTH FL, US
BERNARD I. WORST - SOMERSET NJ, US
MICHAEL E. WILBER - HIGHLANDS RANCH CO, US

Assignee:

ADT SECURITY SERVICES, INC. - Boca Raton FL

International Classification:

H04M 11/00

US Classification:

379 39

Abstract:

A method for providing communications between a system control panel at a premises and a central monitoring center comprises transmitting an event code from the control panel to the monitoring center utilizing a first communications format and a network protocol, and causing the control panel to enter a call-back mode. The control panel is enabled to receive in-bound calls utilizing a second communications format. A two-way voice session is established utilizing the second communications format between the monitoring center and the control panel. The two-way voice session is initiated by the monitoring center.