Sykes May 1, 2016 - Jan 2016
Vice President Client Management and Business Development, Financial Services and Insurance
Sykes Aug 2014 - Feb 2015
Executive Director, Major Markets Account Management
Sykes Jun 2010 - Jul 2014
Senior Director, Major Markets Account Management
Sykes Oct 2008 - Jun 2010
Director, Global Operations
Allconnect Apr 2006 - Sep 2008
Vp, Customer Experience
Education:
University of Tennesse Center For Executive Education 2011 - 2012
Heriot - Watt University Malaysia 2005 - 2007
Master of Business Administration, Masters
Skills:
Customer Experience Call Centers Crm Outsourcing Cross Functional Team Leadership Business Process Improvement Process Improvement Vendor Management Program Management Strategy Account Management Leadership Management Bpo Call Center Business Development Change Management Training Quality Assurance Marketing Strategy