Sonesta Hotels
General Manager
Extended Stay America Jan 2013 - Oct 2017
District Manager
Extended Stay America Nov 2007 - Jan 2013
Area Operations Manager
Trans Inns Management Company Jun 1997 - Oct 2007
General Manager
Scottsdale Hilton Resort and Villas Aug 1996 - May 1997
Director of Front Office Operations
Education:
Central Michigan University 1985 - 1990
Bachelors, Bachelor of Arts, Bachelor of Science, Business Administration, Management, Hospitality
Skills:
Management Operations Management Hospitality Management Customer Service Customer Satisfaction Hospitality Industry Team Building Leadership Hotel Management Training Pre Opening Front Office Time Management Hiring Microsoft Excel Microsoft Word Payroll Forecasting Purchasing Accounts Payable Cash Management Customer Experience Customer Relations Opening Hotels Hotel Renovations Accounts Receivable Preventative Maintenace Coaching and Mentoring Problem Solving
Wayne State University 2013 - 2015
Masters, Social Work
Grand Valley State University 2006 - 2010
Bachelors, Bachelor of Arts, International Relations, Spanish
Skills:
Microsoft Office Spanish Communication Skills Multi Tasking Management Customer Satisfaction Social Media Hospitality Event Planning