Proficient knowledge of Microsoft Word • Outlook • Access • Power Point • Share Point • and Excel Type 50 WPM Proficie... • such as Oracle/PeopleSoft • Taleo • and SAP Knowledge of general HR pol...
Facebook Apr 30, 2017 - May 31, 2018
People Services Core Human Resources Manager
Facebook Apr 30, 2017 - May 31, 2018
People Services Vendor Operations Program Manager
Ey Aug 1, 2007 - May 2017
Human Resources Shared Services Customer Support Supervisor
Countrywide Plc Jan 1, 2007 - Aug 1, 2007
Forclosure Specialist
Saxon Mortgage Jun 2001 - Oct 2006
Customer Relations Specialist
Education:
Dallas Christian College
Skills:
Customer Service Team Building Management Training Process Improvement Public Speaking Microsoft Office Leadership Strategic Planning Team Leadership Event Planning Employee Training Microsoft Excel Sales Powerpoint Project Management Human Resources Supervisory Skills Project Implementation Hiring Peoplesoft Contact Centers New Hire Orientations Shared Service Center Oracle Applications Servicenow Change Management Outlook Performance Management Talent Management Coaching Microsoft Word
Oct 2013 to 2000 Customer Support SupervisorErnst & Young, LLP. Shared Services Center Dallas, TX Oct 2009 to Sep 2013 Customer Support CoordinatorErnst & Young, LLP. Shared Services Center Dallas, TX Aug 2007 to Oct 2009 Customer Support AdministratorCountrywide Financial Corporation Plano, TX May 2007 to Aug 2007 Customer Care RepresentativeSaxon Mortgage Services, Inc Fort Worth, TX Apr 2005 to Oct 2006 Customer Relations SpecialistSaxon Mortgage Services, Inc Fort Worth, TX Jun 2004 to Apr 2005 Call Center Representative
Education:
Haltom High School Haltom City, TX 2001 High School Diploma
Skills:
Proficient knowledge of Microsoft Word, Outlook, Access, Power Point, Share Point, and Excel<br/> Type 50 WPM<br/> Proficient with 10 key<br/> Able to multitask<br/> Familiar with HR systems, such as Oracle/PeopleSoft, Taleo, and SAP<br/> Knowledge of general HR policy and practices