3500 36Th St N, Arlington, VA 22207 • (703)2434967
Shawnee Mission, KS
Wrightsville Beach, NC
Work
Company:
Great connections
Sep 2000
Position:
Popular programs available to clients include:
Education
School / High School:
Emporia State University
Sep 1974
Specialities:
BFA in Communications
Skills
Customer Care Communciation Skills • Call Center Improvement • Email Excellence • Front Line Development • Call Monitoring Form Design • Creating Definitions Documents for Succe... • Coaching • Leadership Development • Career Path Design
Great Connections (Professional Training & Coaching industry): Principal, (May 2000-Present) Great Connections was formed in May of 2000. Our on-going goal is to provide highly specialized and customized customer care training and consulting. We help companies who are seek...
Sep 2000 to 2000 Popular Programs Available to Clients Include:Great Connections Inc.
May 2000 to 2000 Owner/Principal of Great ConnectionsTARP Worldwide Washington, DC Jan 1985 to May 2000 Director of Training and DevelopmentSociety of Consumer Affairs Professionals (SOCAP) Alexandria, VA Jan 1980 to Jan 1985 Assistant to the Executive Director of SOCAP
Education:
Emporia State University Sep 1974 to Dec 1980 BFA in Communications
Skills:
Customer Care Communciation Skills, Call Center Improvement, Email Excellence, Front Line Development, Call Monitoring Form Design, Creating Definitions Documents for Successful Call Monitoring Results, Coaching, Leadership Development, Career Path Design