Nancy Chang Cheung

US Patent:

20030088693, May 8, 2003

Filed:

Nov 5, 2001

Appl. No.:

09/993277

Inventors:

Nancy Cheung - Saratoga CA, US
Rupinder Kataria - San Francisco CA, US

International Classification:

G06F015/173

US Classification:

709/238000, 709/206000

Abstract:

A system and method are disclosed which enable email messages to be routed to an email server determined to be appropriate for handling such email messages without requiring human intervention to accomplish such routing. According to one embodiment, a method is disclosed for routing email messages to an appropriate one of a plurality of distributed email servers without requiring human intervention for such routing. The method comprises receiving an email message at a first server, and executing software on the first server to autonomously determine characteristic information of a user having submitted information included in the email message. Software executes on the first server to autonomously select an appropriate one of a plurality of distributed email servers for receipt of the email message based at least in part on the determined characteristic information of the user, and the email message is routed to the selected email server.

US Patent:

20030081591, May 1, 2003

Filed:

Oct 31, 2001

Appl. No.:

10/001651

Inventors:

Nancy Cheung - Saratoga CA, US
Rupinder Kataria - San Francisco CA, US

International Classification:

H04L012/66
H04L012/56

US Classification:

370/352000, 370/400000

Abstract:

A system and method are disclosed which enable email messages to be routed to an email server determined to be appropriate for handling such email messages without requiring human intervention to accomplish such routing. Preferably, an entity implements a web server and a plurality of geographically distributed email servers. A user submits information to the web server, which is formatted into an email message and transmitted to an email server. The email server autonomously determines the appropriate one of a plurality of geographically distributed email servers to which the email message should properly be routed, and then autonomously sends the email message to such appropriate email server for handling by personnel assigned thereto. Alternatively, the web server may autonomously determine the appropriate email server to which the email message should be routed. Such appropriate email server is determined as having an associated characteristic corresponding to a characteristic of the user.