Nancy H Hegarty from 75 Langholm Dr, Nashua, NH 03062, age 64, Phone: (603)8886615

Lawyers & Attorneys

Nancy T Hegarty, Boston MA - Lawyer

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Address:

Holland & Knight LLP
10 Saint James Avenue, Boston, MA 02116
(617)5735861 (Office), (813)2276579 (Fax)

Licenses:

Massachusetts - Active 1991

Education:

University of Virginia School of Law
Degree - JD - Juris Doctor - Law
Princeton University
Degree - AB - English

Specialties:

Estate Planning - 100%

Associations:

Boston Bar Association - Member
Massachusetts Bar Association - Member

Nancy Hegarty - Lawyer

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Office:

Holland & Knight LLP

Specialties:

Estate Planning
Wealth Planning and Preservation
Private Wealth Services
Taxation

ISLN:

901253475

Admitted:

1991

University:

Princeton University, A.B.; Princeton University, A.B.

Law School:

University of Virginia School of Law, J.D.

Us Patents

Multi-Media Contact Channel In Agent State Control System And Method For Use In A Contact Center
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US Patent:

8270591, Sep 18, 2012
Filed:

Aug 23, 2005
Appl. No.:

11/211113
Inventors:

Christopher Stanley Lawrence - Worcester MA, US
Nancy Hegarty - Nashua NH, US
Assignee:

Aspect Software, Inc. - Chelmsford MA
International Classification:

H04M 3/00
US Classification:

37926503, 37926512
Abstract:

A channel and agent state control system and method is used in a contact center having a plurality of multi-media contact channels and a plurality of agents for handling communications over the contact channels. The agents are allocated to one or more contact channel tasks corresponding to the contact channels. The system and method reallocates the agents between the contact channels based upon real-time contact channel state data and the agent states. The system and method can be configured by a user to determine when reallocation is needed within a contact channel and to determine how the agents are reallocated.

Name / Title

Company / Classification

Phones & Addresses

Nancy Hegarty
Assistant Director

President & Fellow of Harvard College
College/University Medical Laboratory · Medical Laboratory · College/University

52 Oxford St, Cambridge, MA 02138
11 Oxford St, Cambridge, MA 02138
(617)2949522, (617)4958513

Nancy Hegarty
Chairman, Treasurer

Strong Women, Strong Girls
Nonprofit Organization Management · Business Consulting Services

262 Washington Street, Sutie 602, Boston, MA 02108
262 Washington St, Boston, MA 02108
1 Milk St, Boston, MA 02109
(617)2241304, (617)4823336

Resumes

Vp, Marketing

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Location:

75 Langholm Dr, Nashua, NH 03062

Industry:

Computer Software

Work:

Anaqua
Vp, Marketing
Suffolk University
Adjunct Faculty
Mount Ida College Aug 2017 - May 2018
Assistant Professor
Customer Insights and Price-Value Enthusiast Sep 1, 2015 - Dec 11, 2016
Global Customer Insights Executive
Thomson Reuters Mar 2011 - Sep 2015
Global Head of Front End Customer Strategy

Education:

Babson College
Bachelors, Bachelor of Science, Accounting Bentley University
Master of Science, Masters Boston University
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management

Skills:

Strategy
Management
Business Development
Strategic Planning
Strategic Partnerships
Product Development
Business Strategy
Competitive Analysis
Product Management
Marketing Strategy
Program Management
New Business Development
Salesforce.com
Change Management
Pricing Strategy
Fundraising
Product Marketing
Customer Research

Languages:

English

Certifications:

Certified Public Accountant
Certified Pricing Professional
Certified Customer Experience Professional (Ccxp)
The Entrepreneurial Mindset
Massachusetts Board of Public Accountancy
Professional Pricing Society
Customer Experience Professionals Association