Nancy Jo Jacobs

US Patent:

7610562, Oct 27, 2009

Filed:

Jul 23, 2004

Appl. No.:

10/898657

Inventors:

Eric S. Rockey - Seattle WA, US
Shannon P. Talbott - Kirkland WA, US
Gavin M. Kelly - Seattle WA, US
Nancy E. Jacobs - Redmond WA, US
Michael J. Hopcroft - Kirkland WA, US
Daniel J. Westreich - Seattle WA, US
Jonathan D. Perlow - Seattle WA, US
Paul R. Erickson - Sammamish WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 3/048

US Classification:

715811, 715779, 715826

Abstract:

Methods and systems present commands to a user within a software application program by determining the user's context within the application program and automatically presenting in a user interface commands that pertain to the user's current context. When the user's context changes, the context-sensitive commands are automatically removed from the user interface. In one implementation context blocks and context panes are employed to present the commands.

US Patent:

7624356, Nov 24, 2009

Filed:

Jun 21, 2000

Appl. No.:

09/599086

Inventors:

Eric S. Rockey - Seattle WA, US
Shannon P. Talbott - Kirkland WA, US
Gavin M. Kelly - Seattle WA, US
Nancy E. Jacobs - Redmond WA, US
Michael J. Hopcroft - Kirkland WA, US
Daniel J. Westreich - Seattle WA, US
Jonathan D. Perlow - Seattle WA, US
Paul R. Erickson - Sammamish WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 3/048

US Classification:

715811, 715779, 715826

Abstract:

Methods and systems present commands to a user within a software application program by determining the user's context within the application program and automatically presenting in a user interface commands that pertain to the user's current context. When the user's context changes, the context-sensitive commands are automatically removed from the user interface. In one implementation context blocks and context panes are employed to present the commands.

US Patent:

7653611, Jan 26, 2010

Filed:

Mar 30, 2005

Appl. No.:

11/093546

Inventors:

Zijian Zheng - Bellevue WA, US
Mark B. Mydland - Bothell WA, US
Pyungchul Kim - Sammamish WA, US
Nancy E. Jacobs - Redmond WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 17/30

US Classification:

707 1, 707 2, 715200

Abstract:

The subject invention leverages data logging of responses to diagnostic reports to provide data that can be mined for diagnostic report quality information. Instances of the subject invention provide an initial diagnostic report assessment means to facilitate review by an entity. The entity's responses to the sorted diagnostic reports are logged unobtrusively to create diagnostic report quality data. This data is then analyzed by an analysis means that can then adjust the assessment means to improve its performance. In this manner, the performance of the assessment means is increased while reducing the workload of the entity reviewing the diagnostic reports. Other instances of the subject invention facilitate to increase the performance of a diagnostic report generating means as well. Instances of the subject invention can also employ machine learning techniques to facilitate in analyzing the quality data and/or in assessing the diagnostic reports.

US Patent:

7702671, Apr 20, 2010

Filed:

Apr 29, 2005

Appl. No.:

11/118749

Inventors:

Nancy Ellen Jacobs - Redmond WA, US
Simone Maillard - Seattle WA, US
Zijian Zheng - Bellevue WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 7/00
G06F 17/30
G06F 15/16

US Classification:

707705, 707706, 707708

Abstract:

A search mechanism is evaluated or a relevance model checked using session level and result level diagnostics based on user behavior during a search session with respect to queries entered and user responses to result lists. Tracking occurs of when content desired by a user exists, but is not returned in a search result list when a query is made by the user with intent to find the desired content, when content desired by the user does not exist, when content desired by a user exists, but is not recognized by the user in a result list or is too low in a result list. A user's intent and search context is also taken into consideration when performing search mechanism diagnostics.

US Patent:

7712048, May 4, 2010

Filed:

Jul 23, 2004

Appl. No.:

10/897647

Inventors:

Eric S. Rockey - Seattle WA, US
Shannon P. Talbott - Kirkland WA, US
Gavin M. Kelly - Seattle WA, US
Nancy E. Jacobs - Redmond WA, US
Michael J. Hopcroft - Kirkland WA, US
Daniel J. Westreich - Seattle WA, US
Jonathan D. Perlow - Seattle WA, US
Paul R. Erickson - Sammamish WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 3/048

US Classification:

715811, 715779, 715826

Abstract:

Methods and systems present commands to a user within a software application program by determining the user's context within the application program and automatically presenting in a user interface commands that pertain to the user's current context. When the user's context changes, the context-sensitive commands are automatically removed from the user interface. In one implementation context blocks and context panes are employed to present the commands.

US Patent:

7904440, Mar 8, 2011

Filed:

Apr 26, 2007

Appl. No.:

11/740484

Inventors:

Blake E. Anderson - Bothell WA, US
Nancy E. Jacobs - Redmond WA, US
Reshma Girish Mehta - Redmond WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 17/30

US Classification:

707706, 707723

Abstract:

The subject disclosure pertains to systems and methods that facilitate monitoring of data collections and related data retrieval systems as well as generating recommendations for enhancing performance and utility of such systems. In aspects, the systems and methods described herein evaluate data retrieval performance by identifying unsuccessful search queries and mapping such queries to appropriate content in a data collection. To facilitate such evaluation, similar queries can be grouped and treated as equivalent. Similarity of queries can be determined based upon search terms. For example, queries whose search terms only vary syntactically can be combined in a group. Such groups can include search information related to multiple users, increasing reliability of recommendations based upon such groups. In further aspects, recommendations for adding content can be generated in conjunction with any mapping recommendations.

US Patent:

20040268259, Dec 30, 2004

Filed:

Jul 23, 2004

Appl. No.:

10/898656

Inventors:

Eric Rockey - Seattle WA, US
Shannon Talbott - Kirkland WA, US
Gavin Kelly - Seattle WA, US
Nancy Jacobs - Redmond WA, US
Michael Hopcroft - Kirkland WA, US
Daniel Westreich - Seattle WA, US
Jonathan Perlow - Seattle WA, US
Paul Erickson - Sammamish WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G09G005/00

US Classification:

715/708000, 715/810000, 715/818000, 715/738000, 715/853000

Abstract:

Methods and systems present commands to a user within a software application program by determining the user's context within the application program and automatically presenting in a user interface commands that pertain to the user's current context. When the user's context changes, the context-sensitive commands are automatically removed from the user interface. In one implementation context blocks and context panes are employed to present the commands.

US Patent:

20070027830, Feb 1, 2007

Filed:

Jul 29, 2005

Appl. No.:

11/193025

Inventors:

Nicholas Simons - Redmond WA, US
Christopher Brown - Redmond WA, US
Gregory Koehler - Seattle WA, US
Nancy Jacobs - Redmond WA, US
Robert Ashby - Renton WA, US

Assignee:

Microsoft Corporation - Redmond WA

International Classification:

G06F 17/30

US Classification:

707001000

Abstract:

A user may provide feedback about content to express satisfaction or dissatisfaction with an application. Data associated with the user's location, the feedback, and the content is processed to provide a content author with information about how the content may be improved to increase customer satisfaction. The content author reviews the information and may modify the content or develop new content based on the information.