Mike Albert Fleet Solutions
Manager Contact Center and Quality
Beacon Solutions 2009 - 2010
Customer Service Manager
Square D Company Apr 1980 - Mar 2008
Customer Care Manager
Square D Company 1979 - 2008
Customer Service Manager
Education:
Berea College 1976 - 1980
Walton Verona High School
Berea College;;1976 – 1980;
Skills:
Process Improvement Cross Functional Team Leadership Team Building Customer Service Management Customer Satisfaction Leadership Account Management Team Leadership Operations Management Vendor Management Change Management Problem Solving B2B Export Service Delivery Training Strategic Planning Telecommunications Coaching Sales Management Key Account Management Microsoft Word Sales Customer Retention Project Management Data Center Microsoft Office Budgets Solution Selling Testing Business Strategy Logistics Integration Troubleshooting Direct Sales Contract Negotiation Inventory Management Six Sigma Performance Management Software Documentation Purchasing Project Planning Microsoft Excel Business Development Program Management New Business Development Negotiation It Management Selling
Interests:
Cooking Exercise Medicine Electronics Home Improvement Reading Fitness Gourmet Cooking Food Home Decoration Health