Elevate Nov 1, 2016 - Mar 2018
Manager, Contact Center Vendor Operations
Elevate Nov 1, 2016 - Mar 2018
Operations Performance Manager
Lehigh Hanson Dec 1, 2015 - Nov 2016
It Manager - Service Desk
Tmx Finance Jun 1, 2014 - Nov 20, 2015
Director of I.t Service Desk
Harvey Farms Jun 1, 2014 - Nov 20, 2015
Owner
Education:
Ventura College Aug 1994 - Dec 1997
Skills:
Itil Vendor Management Process Improvement Integration Management Leadership Program Management Team Leadership Troubleshooting Customer Satisfaction Help Desk Support Technical Support Training Business Process Improvement Quality Assurance It Strategy Outsourcing Business Analysis It Service Management It Management Active Directory Call Centers Windows Analysis Disaster Recovery System Administration Business Intelligence Cloud Computing Bomgar
Certifications:
Hdi Help Desk Manager Certification Itil V2 Foundations Certification Itil V3 Foundations Certification Itil Intermediate: Operational Support and Analysis (Osa) Itil Intermediate: Planning, Protection and Optimization (Ppo) Open Water Diver License Gr757000870Nh License Gr758017132Nh
Genuine Parts Company since May 2010
Support Center Manager
ServiceDeskResource.com, LLC Jul 2008 - Jan 2013
Operating Manager
DFW HDI - Dallas/Fort Worth Area Apr 2008 - May 2012
Vice President
FedEx Office Apr 2008 - Apr 2010
Manager, IT Quality Assurance
FedEx Kinko's Mar 2004 - Apr 2008
Service Desk Manager, Support Services
Education:
Ventura College Aug 1994 - Dec 1997
Skills:
Vendor Management Process Improvement ITIL Project Management Team Leadership Troubleshooting Help Desk Support Program Management Software Documentation
Honor & Awards:
FedEx Five Star Award, 2006
FedEx Kinko's Distinguished Achievement Award, Q2 FY ‘06
FedEx Information Technology Hall of Fame, Q2 FY '06
FedEx Kinko's Technology Rock Solid Award, Q1 FY ‘06
FedEx Information Technology Hall of Fame, Q3 FY '08
Awards:
FedEx Five Star Award FedEx Kinko's Distinguished Achievement Award FedEx Information Technology Hall of Fame FedEx Kinko's Technology Rock Solid Award
Certifications:
HDI Help Desk Manager Certification ITIL v2 Foundations Certification ITIL v3 Foundations Certification ITIL v3 Intermediate Capability Certification: Operational Support and Analysis (OSA)
Youtube
showreel nathan harvey
Nathan Harveys showreel featuring excerpts from Seaworld, Channel V, I...
Category:
Entertainment
Uploaded:
07 Jul, 2009
Duration:
5m 8s
Drum Solo - Nathan Harvey BBC
Nathan Harvey going at it hard, during his turn at the local drumming ...
Category:
Music
Uploaded:
01 Jul, 2008
Duration:
2m 19s
Lauren and Sheridan Harvey - Lash78 Interveiw...
Lauren and Sheridan Harvey - Lash78 Interveiwed by 7 year old *Nathan ...
Category:
Entertainment
Uploaded:
12 Oct, 2009
Duration:
3m 29s
Nathan Harvey
Showreel
Category:
Entertainment
Uploaded:
23 Aug, 2010
Duration:
1m 12s
Nathan Harvey Produced Stories 1
Two complete stories produced entirely by Nathan Harvey including rese...