Nichole Elaine Vaughn

Nichole Elaine Vaughn

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Location:

14241 south Cholla Canyon Dr, Phoenix, AZ 85044

Industry:

Government Administration

Interests:

Home Improvement
Collecting
Home Decoration
Electronics

Languages:

English

Nichole Vaughn

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Location:

Phoenix, AZ

Industry:

Program Development

Work:

Cvs Health 2013 - Dec 2013
Customer Care Supervisor
Phoenix Call Centers Support Jan 1998 - Apr 2013
Workforce Management Analyst and Operations Supervisor

Education:

Rio Salado College
New Horizons Computer Learning Center

Skills:

Customer Service
Call Centers
Vendor Management
Quality Assurance
Operations Management
Telecommunications
Troubleshooting
Voip
Team Leadership
Mobile Devices
Management
Project Management
Computer Network Operations
Process Improvement
Program Management
Training
Health Insurance
Healthcare Management
Pharmaceutical Industry
Pharmacy
Supervising
Personnel Supervision
Cross Functional Team Leadership
Teamcenter
Team Management
Resoure Planning
Rp
Ewfm
Empower
Career Development
Employee Training
Interviews
Rta
Crystal Reports
Peoplesoft

Customer Service Supervisor And Call Centers

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Location:

Phoenix, AZ

Work:

None

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Work:

Nichole Vaughn

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Nichole Vaughn Phoenix, AZ

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Work:

Caremark
Phoenix, AZ
Jun 2013 to Dec 2013
Supervisor - Customer Care Purple Communications Call Center
Phoenix, AZ
Nov 2011 to Aug 2012
Supervisor - Operations US Census Bureau / Vangent
Phoenix, AZ
Nov 2009 to Sep 2010
Manager - Workforce Management US Airways
Tempe, AZ
Feb 2006 to Oct 2009
Supervisor - Customer Service

Education:

Rio Salado College
Tempe, AZ
Aug 2000 to Jul 2003
AAS in Business / Medical contact center
Jul 2002
Certificate of Completion in Management systems New Horizons Computer Learning School
Tempe, AZ
Bachelors in medical

Nichole Vaughn Phoenix, AZ

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Work:

CVS/Caremark Contact Center
Phoenix, AZ
Jun 2013 to Dec 2013
Customer Service Supervisor Purple Communications Contact Center
Phoenix, AZ
Nov 2011 to Aug 2012
Operations Supervisor II US Census Bureau / Vangent
Phoenix, AZ
Nov 2009 to Sep 2010
WORKFORCE MANAGEMENT ANALYST US Airways
Tempe, AZ
Feb 2006 to Oct 2009
OPERATIONS TEAM SUPERVISOR Metris Companies/Direct Merchants Bank
Scottsdale, AZ
Jul 2000 to Jan 2006
WORKFORCE MANAGEMEMT ANALYST/ TRAINING FACILITATOR

Education:

RIO SALADO COLLEGE
Phoenix, AZ
2000 to 2003
Associate in General Education NEW HORIZONS COMPUTER SCHOOL
Tempe, AZ
2002

Skills:

Interviewing, hiring, monitoring quality, coaching and problem solving, team growth, Leadership, facilitation skills, multi-tasker, organized, flexible, excellent written and oral communication, delivering corrective action, motivating in a fast-paced environment, able to meet deadlines, Strong team player, handling escalations and resolving problems/issues, Experience: CMS/Centrevue Supervisor, BA, Avaya, RTA, ewfm/empower, crystal reports, momentum, exel, word, inter/intranet.