Skyline Chili - Cincinnati Area since Jul 2011
Director of Training/Leadership Development
Camp Bow Wow Sep 2010 - Feb 2011
Director of Leadership Development & Training
PRC 2007 - 2007
Director of Leadership Development
Yum! Brands 2003 - 2007
Operations Manager, Customer Loyalty
Yum! Brands 1998 - 2003
Human Resource Manager, Instructional Designer
Education:
Kaplan 2009 - 2010
Masters in Management, Change Leadership
Kaplan 2009 - 2010
Masters, Health Care Management
University of New Orleans 1991 - 1994
BS, Hotel, Restaurant & Tourism
Skills:
Leadership Development Organizational Development Training Performance Management Leadership Customer Service Employee Relations Team Building Process Improvement Human Resources Operations Management Employee Training Management Coaching Recruiting Strategic Planning Hiring Employee Engagement Customer Satisfaction Time Management Inventory Management Talent Management Team Leadership Succession Planning Change Management Microsoft Office Quality Assurance Cross Functional Team Leadership Event Planning Teamwork Employee Benefits Budgets Marketing Microsoft Word Sales Onboarding Interviews Personnel Management Microsoft Excel Program Management Account Management Retail Public Speaking Project Management Management Consulting Business Process Improvement Benefits Administration Payroll Call Centers Budgeting
Interests:
Animal Welfare Kayaking
Certifications:
Certified Instructional Technologist: Robert Mager