Nicole M Davalos

Nicole Davalos

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Nicole Davalos Philadelphia, PA

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Work:

Education:

Skills:

Customer Service: <br/>Confer with customers by telephone or in person to provide information about products or services, take and fill orders, cancel accounts, and address complaints.<br/>Check to ensure that appropriate changes were made to resolve customers' problems.<br/>Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.<br/>Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.<br/>Refer unresolved customer grievances to designated departments for further investigation.<br/>Determine charges for services requested, collect deposits or payments.<br/>Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.<br/>Solicit sales of new or additional services or products.