Atos International since Nov 2011
Quality Analyst
Siemens Nov 2006 - Nov 2011
Helpdesk Agent
Convergys 2000 - 2006
Technical Support
AdminaStar Federal 2002 - 2004
Billing
Education:
Cincinnati State Technical and Community College 2002 - 2004
Skills:
Technical Support It Service Management Itil Troubleshooting Incident Management Service Delivery Active Directory It Operations Customer Service Windows 7 Windows Server Microsoft Office It Management Help Desk Support Windows Xp Sharepoint Software Documentation Vmware Citrix Integration Operating Systems Unix Service Management Quality Auditing Microsoft Excel Interviews Microsoft Word Powerpoint Pmp Training Bmc Remedy Sla Presentations Microsoft Publisher
Barbara Sears, Vicky Jones, Chris Hargrave, Deena Woody, Richard Dimmendaal, Deb Hayden, Shannon Wiglesworth, Shannon Watson, Stacy Jackson, Carolyn Hogan, Joseph Baker, Terri Johnson