Norman P Blake

US Patent:

20120110467, May 3, 2012

Filed:

Oct 29, 2010

Appl. No.:

12/915235

Inventors:

Norman Perkins Blake - Zionsville IN, US
Christopher Lee Collier - Avon IN, US
George Mark McGregor - Pine Village IN, US
Vincent Robert Koser - West Lafayette IN, US

Assignee:

NCR Corporation - Duluth GA

International Classification:

G06F 3/048
G06F 15/16

US Classification:

715745

Abstract:

Systems and techniques for centralized user preference management for electronic decision making devices are provided. A user preference profile is received. A user preference profile manager may transmit a user preference from the user preference profile to a requesting user transaction terminal. the user preference manager may also receive a dynamic user preference from a user preference profile and extend the user preference profile with the dynamic user preference, where the dynamic user preference includes a preference definition and the preference definition includes read and write access controls for the dynamic user preference. Then the user manager may update the user preference profile based on data received from the user transaction terminal.

US Patent:

20130159224, Jun 20, 2013

Filed:

Dec 20, 2011

Appl. No.:

13/331291

Inventors:

Norman Perkins Blake - Zionsville IN, US
Vincent Robert Koser - West Lafayette IN, US

Assignee:

NCR Corportion - Duluth GA

International Classification:

G06F 15/18
G06F 17/30

US Classification:

706 12, 707748, 707E17005

Abstract:

Techniques for real-time offer customer preference learning are presented. Local agents on communication channels are equipped with predefined rules that capture actions and behaviors of customers interacting with an enterprise. The metrics associated with these actions and behaviors are plugged into the rules and in some cases combined with known pre-existing preferences for the customers for purposes of evaluating the rules and creating newly learned preferences for the customers. The newly learned preferences are dynamically fed into offer evaluation processing to determine whether to make offers to the customers.