Donetsk National University
Master of Science, Masters, Statistics
Skills:
Avl Solution Architecture Maximo Business Process It Service Management Oracle Integration Sql Software Project Management Requirements Analysis Db2 Data Migration Architecture Management Business Analysis Enterprise Architecture Websphere Websphere Application Server
Interests:
Exercise Sweepstakes Home Improvement Reading Gourmet Cooking Sports Golf Food Home Decoration Health Cooking Gardening Electronics Fitness Music Family Values Movies Christianity Medicine Travel Investing
Newton-Wellesley Hospital
Improvement | Design | Innovation
Logixhealth
Senior Director, Service Excellence
Atrius Health Jul 2015 - Sep 2016
Director, Patient Experience
Harvard Vanguard Medical Associates Jun 1, 2011 - Jun 2015
Director Service Excellence and Patient Experience
Harvard Vanguard Medical Associates Sep 2008 - Jul 2011
Patient Relations Manager
Education:
Endicott College 2010 - 2012
Master of Business Administration, Masters
Newbury College 1995 - 1997
Associates, Legal Studies
Newbury College
Associates, Associate of Arts
Philadelphia University
Bachelors, Organizational Leadership
Skills:
Healthcare Management Healthcare Leadership Healthcare Information Technology Hospitals Ehr Quality Improvement Process Improvement Management Patient Safety Strategic Planning Physician Relations Performance Improvement Training Customer Service Team Building Change Management Leadership Development Organizational Development Service Management