Sra International Feb 1, 2014 - Sep 2018
Service Desk Manager
Saic Sep 2018 - Sep 2018
Desktop Support Manager and Asset Manager
Sra International Aug 2013 - Feb 2014
Knowledge Manager
Sra International May 2012 - Jul 2013
Service Desk Night Manager
Clovis Dec 1, 2010 - May 1, 2012
It Specialist and Service Desk Lead
Education:
University of Phoenix May 2005
Longwood College Dec 1996
Longwood University 1994 - 1996
Skills:
Service Desk Security Troubleshooting Management Program Management Information Assurance System Administration Itil Active Directory Bmc Remedy Security Clearance Dod Disaster Recovery Computer Hardware Windows Server Windows 7 Network Administration Team Leadership Telecommunications Windows Change Management
Certifications:
Itil Intermediate Certification -- Operational Support and Analysis Itil Intermediate Certification -- Continual Service Improvement (Csi) Itil Foundation Exin Solution Centric