Paul E Daubney

Customer Support Manager

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Location:

3501 Roswell Rd northeast, Atlanta, GA 30305

Industry:

Outsourcing/Offshoring

Work:

C2Perform
Customer Support Manager
Educationfolder.com
Customer Support Manager
Bridgevine, Inc. Jun 2017 - Sep 30, 2018
Technical Manager
North American Power Nov 2016 - May 2017
Sales Manager
Assurant Feb 2013 - Oct 2016
Senior Manager - Specialty Property

Education:

American Intercontinental University 1999
Masters American Intercontinental University 1998 - 1999
Master of Science, Masters Georgia State University 1988 - 1991
Bachelors, Bachelor of Arts, Spanish Crestwood High School, Dunwoody,Ga 1984 - 1987
Crestwood High School, Dunwoody, Ga

Skills:

Call Centers
Start Ups
Training
Call Center
Customer Experience
Customer Service
E Commerce
Analytics
Process Improvement
Strategic Planning
Team Building
Business Process Improvement
Business Analysis
Retail
Sales
Account Management
Customer Satisfaction
Sales Management
Team Leadership
Workforce Management
Operations Management
Customer Relations
P&L Management
Performance Management
Cross Functional Team Leadership
Sales Operations
Outsourcing
Marketing Strategy
Entrepreneurship
Vendor Management
Customer Retention
Project Planning
P&L
Forecasting
Vendor Relations
Change Management
Coaching
Employee Engagement
Data Analysis
Performance Improvement
Problem Solving
Text Analytics
Google Adwords
Google Analytics
Site Catalyst
Nice
Niceincontact
Incontact
Call Center Administration
Call Center Routing

Interests:

Outdoors
Camping
Sports
Electronics

Languages:

English
Spanish
Bulgarian
German

Certifications:

Oracle
Pl/Sql

Paul Daubney

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