Paul C Michaelis

US Patent:

8340277, Dec 25, 2012

Filed:

May 29, 2009

Appl. No.:

12/474981

Inventors:

Howard G. Kradjel - Lincroft NJ, US
Paul Roller Michaelis - Louisville CO, US

Assignee:

Avaya Inc. - Basking Ridge NJ

International Classification:

H04M 3/00
H04M 5/00

US Classification:

37926601, 37926501, 37926509, 3792651, 37926606

Abstract:

A contact center establishes a communication with a user. The communication is placed into a position in a wait queue that has other position(s) with other communication(s) that are waiting to be serviced by contact center agents. An offer is made to the user to change an amount of time to wait in the wait queue before being connected to a contact center agent. The offer can be based on a commodity such as money, frequent flyer miles, willingness to listen to an advertisement while holding, completing a survey, and the like. In response to the user accepting the offer, the position of the communication in the wait queue is changed to a different position. This allows the user to interactively adjust their wait time.

US Patent:

20070055938, Mar 8, 2007

Filed:

Sep 7, 2005

Appl. No.:

11/221120

Inventors:

Richard Herring - Edison NJ, US
Paul Michaelis - Louisville CO, US

International Classification:

G06F 15/16
G06F 3/00

US Classification:

715729000, 709217000

Abstract:

A server-oriented method and system for providing access to Internet resources. A web server is used to convert the content of web pages in a plurality of formats compatible with users' devices or with the needs of users with disabilities and to provide the users with the requested web pages in the format compatible with their specific needs or with the requirements/capabilities of the user device.

US Patent:

20100100252, Apr 22, 2010

Filed:

Oct 21, 2008

Appl. No.:

12/255506

Inventors:

Howard G Kradjel - Lincroft NJ, US
Paul Roller Michaelis - Louisville CO, US
Robert Laurence Greenberg - Red Bank NJ, US

Assignee:

AVAYA INC. - Basking Ridge NJ

International Classification:

G06F 1/00

US Classification:

700295

Abstract:

A distributed system of appliances that comprises a centralized energy-use controller to coordinate the use of energy among a plurality of distributed and interconnected appliances is disclosed. For example, the centralized controller directs when each appliance refrains from using energy from its energy-storage device during intervals when the energy-storage device is capable of providing energy to the appliance but the centralized power supply is not, and when each appliance can consume energy from its energy-storage device during intervals when both the energy-storage device and the centralized power supply are capable of providing power to the appliance.

US Patent:

20100253689, Oct 7, 2010

Filed:

Apr 7, 2009

Appl. No.:

12/419705

Inventors:

Brian K. Dinicola - Monroe Township NJ, US
Paul Roller Michaelis - Louisville CO, US

Assignee:

AVAYA INC. - Basking Ridge NJ

International Classification:

G06T 11/00
G06K 9/46

US Classification:

345467, 382190, 382100

Abstract:

The use of detected non-verbal communications cues, and summaries thereof, are used to provide audible, textual and/or graphical input to listeners who for any reason do not have the benefit of being able to see the non-verbal communications cues, or speakers about mannerisms or other non-verbal signals they are sending to other parties. This includes cues that are given while speaking or listening. The detection of one or more of an emotion and gesture could also trigger a dynamic behavior. For example, certain emotions and gestures could be characterized as “key emotions” or “key gestures” and a particular action associated with the detection of one of these “key emotions” or “key gestures.”

US Patent:

20110044440, Feb 24, 2011

Filed:

Nov 22, 2009

Appl. No.:

12/623427

Inventors:

Mehmet C. BALASAYGUN - Freehold NJ, US
Paul Roller MICHAELIS - Louisville CO, US
Douglas M. GROVER - Westminster CO, US

Assignee:

AVAYA INC. - Basking Ridge NJ

International Classification:

H04M 11/00

US Classification:

379 9303

Abstract:

One or more participants in a communication are authenticated using an authentication metric such as a face print or voice print. A single telecommunication address (or one for each participant) that is not associated with a communication device and is associated with at least one of the participants is determined. The telecommunication address (or addresses) is sent during the initiation of a communication session.Other embodiments provide for sending a single associated telecommunications address, individual identifiers of each of the participants, and a communication device name to better identify exactly who is calling. The system can also detect when an additional participant has joined the communication session and when a participant leaves the communication session.

US Patent:

20110116505, May 19, 2011

Filed:

Nov 17, 2009

Appl. No.:

12/620428

Inventors:

Francis C. Hymus - Bridgewater NJ, US
Paul Roller Michaelis - Louisville CO, US
Richard Alan Windhausen - Boulder CO, US

Assignee:

AVAYA INC. - Basking Ridge NJ

International Classification:

H04L 12/56

US Classification:

370392

Abstract:

Methods, devices, and systems for automatically controlling the activation and/or deactivation of communication applications are provided. More specifically, methods, devices, and systems are provided such that the inspection of communication packet headers can be leveraged as a trigger for automatically activating and/or deactivating communication applications and the population of a corresponding user-interface to the application.

US Patent:

20130163747, Jun 27, 2013

Filed:

Feb 11, 2013

Appl. No.:

13/764170

Inventors:

Avaya Inc. - Basking Ridge NJ, US
Paul Roller Michaelis - Louisville CO, US

Assignee:

AVAYA INC. - Basking Ridge NJ

International Classification:

H04M 1/253

US Classification:

37938702

Abstract:

One exemplary problem addressed by the techniques disclosed herein is that the A-to-D converter of the broad-band audio codec that is being used more frequently in IP telephony, G.722, samples the analog audio source 16,000 times per second, rather than 8,000. Since all G.722-capable telephones must continue to be G.711-capable, one problem is that a microphone that provides appropriate bandpass filtering for G.722 encoding fails to provide adequate filtering for G.711. One exemplary aspect is therefore directed to telephones that must be able to switch back and forth between narrow-band digital audio encoding in which the A-to-D converter samples the audio stream 8,000 times per second, and a wide-band audio encoding in which the A-to-D converter samples the audio stream 16,000 times per second. This is accomplished using one or more of a plurality of switched microphones, a filter and a modification of the resonant frequencies of a handset.

US Patent:

42754593, Jun 23, 1981

Filed:

Jun 23, 1980

Appl. No.:

6/162373

Inventors:

Paul C. Michaelis - Watchung NJ

Assignee:

Bell Telephone Laboratories, Incorporated - Murray Hill NJ

International Classification:

G11C 1908

US Classification:

365 8

Abstract:

A permalloy detector for a magnetic bubble memory employs a stack of chevron elements astride the bubble path. Alternate ones of the elements are positioned at an angle to the path of bubble propagation smaller than the angle at which the remaining elements are positioned. The result is that one set of elements moves a stretched bubble to a position at which the remaining elements accomplish detection. The result is a clearer output signal which is relatively easy to detect.

Address:

151 Amherst Dr, Bayville, NJ 08721

Phone:

(732)7487478

VIN:

1GC2KXCG3CZ321048

Make:

CHEVROLET

Model:

SILVERADO 2500HD

Year:

2012