Agero, Inc.
National Desk Operations Assistant
Optum (Formerly Alere Wellbeing)
Workforce Analyst
C3/Customercontactchannels, Inc. Oct 2015 - Jul 2016
Workforce Analyst
Career Connections, Inc. 2010 - 2012
Workforce Analyst
Ict Group Mar 2004 - Oct 2009
Intra-Day Analyst and Supervisor
Skills:
Microsoft Software Aspect Acd/Agent Administrator Iex Schedule Software Avaya Cms Blue Pumpkin Schedule Software Call Centers Troubleshooting Customer Service