Precash 2013 - 2013
Operations Manager
Chasecom Aug 2000 - Dec 2005
General Manager, Training and Call Quality
Sprint Sep 1, 1998 - Aug 1, 2000
Indirect Account Executive
Education:
Lamar University 1983 - 1987
Skills:
Management Salesforce.com Payment Card Processing Credit Cards Microsoft Office Vendor Management Account Management Training Payments Process Improvement Quality Assurance Business Development Program Management Call Center Leadership Sdlc Product Management Crm Microsoft Word Troubleshooting Call Centers Analysis Customer Service Business Analysis Risk Management Cross Functional Team Leadership Operations Management New Business Development Project Management Team Building Integration Banking Coaching Sales Management Sales Budgets Strategy Executive Management Telecommunications Customer Retention Data Analysis Access Product Development Business Process Improvement Team Leadership Visio Analytics Financial Services Analytical Skills Contact Centers