Vocalabs Nov 2001 - Sep 2019
Founder
Service800 Inc Dec 2018 - Sep 2019
Customer Experience Consultant
U.s. Bank Dec 2018 - Sep 2019
Program Manager, Voice of the Customer
Dain Rauscher Wessels Sep 1996 - Mar 2001
Principal and Research Analyst
Education:
University of Illinois at Urbana - Champaign 1993 - 1996
Master of Science, Masters, Physics
University of Minnesota 1987 - 1993
Bachelors, Bachelor of Science, Physics
Skills:
Start Ups Call Centers Customer Experience Crm Ivr Telecommunications Team Leadership Call Center Strategic Partnerships Entrepreneurship Strategic Planning Customer Service Leadership Competitive Analysis Product Management Enterprise Software Entrepreneur Customer Relations Customer Relationship Management Statistical Data Analysis Data Visualization Executive Management Customer Feedback Corporate Finance Data Analysis Scrum Feedback Communication Finance R Cross Functional Team Leadership Jira Professional Services Problem Solving Servant Leadership Management Consulting Business Process Improvement Business Strategy Coaching Project Management
Interests:
Science and Technology Environment Education Children