Phillip W. Hunter - Plano TX Jenny Panzarella Burr - Plano TX
Assignee:
InterVoice Limited Partnership - Reno NV
International Classification:
H04M 124
US Classification:
379 102, 379 671
Abstract:
The present invention relates generally to monitoring performance of interactive automated customer applications and more particularly to monitoring performance of an interactive voice response (IVR) system. The present invention monitors IVR state changes in an IVR application. The present invention appends IVR state changes to a history log to allow performance monitoring. Specifically, the present invention logs successful goal completion states (in addition to other information) in the history log where successful goal completion states are associated with a plurality of events associated with said IVR application.
System And Method For Measuring Interactive Voice Response Application Efficiency
Phillip W. Hunter - Plano TX, US Jenny Panzarella Burr - Plano TX, US
Assignee:
InterVoice Limited Partnership - Dallas TX
International Classification:
H04M 1/24
US Classification:
379 102, 379 8809
Abstract:
The present invention relates generally to monitoring performance of interactive automated customer applications and more particularly to monitoring performance of an interactive voice response (IVR) system. The present invention monitors IVR state changes in an IVR application. The present invention appends IVR state changes to a history log to allow performance monitoring. Specifically, the present invention logs successful goal completion states (in addition to other information) in the history log where successful goal completion states are associated with a plurality of events associated with said IVR application.
Santa Clara Valley Water District - Engineering Technician I (2013) Coast Pool and Spa - Pool Technician (2008-2013) HydroScience Engineers - Engineering Intern (2012-2012) Home Depot - Tool Rental Manager (2006-2008) Home Depot - Tool Rental Technician (2003-2006) Home Depot - Tool Rental Sales (2001-2003)
I graduated from the Melbourne College of Acupuncture in 1992. Prior to that I studied to be a chiropractor. My wife is an exceptional remedial muscle therapist and together can get help get your beas...
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Race day acupuncturist
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Helped many a person before to Horses.
Phillip Hunter
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I am me so if you don't like me u know what u can do