Kounta
Support Manager
Kounta
Senior Support Specialist
Apple Aug 2015 - Jun 2016
Senior Technician and Service Administrator
Apple Mar 1, 2012 - Aug 1, 2015
Senior Technician
Westaff Mar 1, 2012 - Aug 1, 2015
It Contractor
Education:
Australian Business Academy 2011 - 2011
Skills:
Customer Service Social Media Technician Marketing Coaching Conceptual Planning Problem Solving Mac Os X Certified People Development Team Building Performance Management Social Media Marketing Technical Support Mac Advertising Ios User Interface Design Web Development Communication Organisational Culture
Interests:
Economic Empowerment Education Environment Human Rights Arts and Culture Health
Certifications:
Management - Manager Development Program Apple (Acmt) - Certified Technician Rebel Group Apple
Apple Nov 2005 - Oct 2007
Tier 1 Iapps
Armstrong Mccall May 2004 - Jun 2005
Inventory Control Specialist
T Wireless Nov 1999 - Feb 2004
Customer Care Representative
Harris Publishing Apr 1999 - Sep 1999
Account Representative
Intelequest Jan 1999 - Apr 1999
Survey Representative
Education:
Austin Community College 2001 - 2005
John Ehret High School
Itil V3 Foundations Certified Process Improvement Team Building Customer Satisfaction Computer Hardware It Management Hardware It Operations Microsoft Exchange Change Management Itil Information Technology Networking Software Installation Technical Support Vmware Esx Customer Service Help Desk Support Team Leadership Troubleshooting Windows Xp Leadership Os X Sales Microsoft Office Telecommunications Windows 7 Mac Os Windows System Administration Account Management Management Microsoft Excel Business Process Improvement Mac