Willis Group, INC Chicago, IL Sep 2012 to Feb 2013 Desktop Support TechnicianThanx Media, Inc Chicago, IL May 2012 to Aug 2012 Help Desk AgentAdler School of Psychology Chicago, IL Nov 2011 to Jan 2012 IT Help Desk Support (Internship)
Education:
International Academy of Design & Technology Chicago, IL Feb 2012 Bachelor of Applied Science in Information Technology
Skills:
Help Desk Management, Handle multiple ticket requests, Professional Organizing, Enable the rapid resolution of ticket ,requests Communication, Software Installation, Software Implementation, Computer Hardware, Computer Repair, Ticketing Systems, Customer Service, Customer Satisfaction, Help Desk Support, Remote Troubleshooting,