Avaya
Customer Engagement Specialist
Avaya Oct 1999 - May 2001
Sales Engineer
Avaya May 1997 - Oct 1999
Call Center Consultant
Customer Access Resources May 1996 - May 1997
Telecommunications Administrator
John Alden Life Insurance Company Apr 1986 - Oct 1994
System Administrator
Education:
North Union High School 1976 - 1980
Skills:
Telecommunications Call Centers Avaya Telephony Contact Centers Voip Unified Communications Pre Sales Ivr Managed Services Cti Unified Messaging Sip Solution Selling Professional Services Customer Experience Acd Management Strategy Call Center Sales Operations Sales Cloud Computing Customer Satisfaction Avaya Technologies Customer Service Outsourcing Sales Management Analysis System Administration Genesys Saas