Radames J Gandia

Radames Gandia

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Location:

Davenport, FL

Industry:

Entertainment

Skills:

Disney
Information Technology
Positouch
Windows Server
Help Desk Support
Social Media
Windows 8
Floorplanning
Software Project
Hp Service Manager
Active Directory
Remote Troubleshooting
Computer Hardware
Rfid+
Itil
Windows
Software Installation
Business Networking
Networking
Website Design
Internet Troubleshooting
Microsoft Sql Server
Troubleshooting
Customer Satisfaction
Ncr
Agile Methodologies
Html
Service Now.com
Microsoft Office
Wireless Networking
Android
Microsoft Excel
Computer Hardware Installation
Employee Training
Matra
Customer Service
Windows 7
Hotel Management
Technical Support
Avaya Technologies
Ios
Management
Remedy Ticketing System
Hardware Installation
People Oriented
Ascii
People Skills
Software Project Management
Hardware
Pos
Hospitality Industry

Interests:

Politics
Science and Technology
Children

Languages:

English
Spanish

Radames Gandia

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Location:

Davenport, FL

Skills:

Disney
Positouch
Peripherals
Active Directory
Ms Excel
Windows
Handsets
Resources
Parks
Networking
Front Office
Telecom
Web Design
Rad
Troubleshooting
Connectivity
Layout
Software
Hotels
Operations
Calypso
Html
Billing
Microsoft Word
Android
Hospitality
Training
Policy
Customer Service
Printers
Technical Support
Tablets
Gateway
Design
Beacon
Coaching
Technician
Metrics
Support Management
Laptops
Hardware
Rfid
Pos

Radames Gandia Davenport, FL

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Work:

Walt Disney Company

Feb 2013 to 2000
Telecom Support & Wi-Fi Help Desk Walt Disney / Tek Systems / Software Resources
Lake Buena Vista, FL
Sep 2012 to Feb 2013
Technical Support Analyst Pinnacle Hospitality

Jul 2010 to Sep 2012
Help Desk Support & Installations Beacon Wi-Fi

Jan 2006 to Aug 2010
Bilingual Technical Support Engineer & Web Designer T-Mobile

May 2003 to Jun 2006
Senior Bilingual Customer Support and Trainer The Answer Group

Jun 2001 to May 2003
Senior Bilingual Support Engineer and Trainer Hilton, Radisson and Sheraton Hotels

Jun 1995 to Jun 2001
Front Office Supervisor & Manager on Duty, Reservations and Trainer

Education:

Skills:

Team player, Excellent Technical Support & Customer Service Skills, P.O.S. Support, Wi-Fi Networks, Html Web Design, All Windows, Android and Mac Platforms, MS Word, Excel, Power Point Expert Proficiency, Hotel and Hospitality training, Fully Bilingual (span-Eng), Good listener, Training-Coaching-Development experience, hard worker, always punctual, People Person.

Radames Gandia Davenport, FL

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Work:

The Walt Disney Company

Jan 2013 to 2000
Wi-Fi Support and Help Desk Disney Telecom Online Resources Website (Link)

Mar 2013 to Mar 2013
Disney Telecom Admin Walt Disney World

2013 to Jan 2013 TEKsystems

Sep 2012 to Jan 2013
Technical Support Analyst TEKsystems
Orlando, FL
Nov 2012 to Dec 2012 Pinnacle Hospitality

Jul 2010 to Jul 2012
Help Desk Support & Installations Comcast

Nov 2009 to Jul 2010 Beacon Wi-Fi

Jan 2006 to Nov 2009
Bilingual Technical Support Engineer &Web Designer T-Mobile

May 2003 to Jun 2006
Senior Bilingual Customer Support and Trainer The Answer Group

Jun 2001 to May 2003
Senior Bilingual Technician Trainer & Support Engineer Level Sheraton and Radisson Hotels
Fort Lauderdale, FL
Aug 1999 to Jun 2001
Front Office Supervisor & M.O.D Rico Suntours

Mar 1999 to Sep 1999
Web Designer Hilton Worldwide

Jun 1995 to Jul 1999
Front Office Trainer, Reservations and Concierge Hilton Worldwide

1997 to 1997
Church In Puerto Rico Volunteer

Education:

School Specialty
Apr 2013
instrumental Nova South East University
Davie, FL
Feb 2013
Computer Programming 2. Desktop Support for School Specialty
Feb 2013 Interamerican University
San Juan, PR
1992 to 1995
Psychology