Very familiar in Windows server and work... • server racks • KVM • routers home networking setups • wireless routers) replacing and troubles... • and lots of patience towards customers. ... • Webcenter • Prolink • ERO • and SFE. Enjoy working interdependent; m...
Name / Title
Company / Classification
Phones & Addresses
Rafael Quiles President, Secretary, Vice President
Rotech Healthcare Dec 2013 - Jan 2015
System Administrator
Insight Financial Credit Union Dec 2013 - Jan 2015
It Support Specialist
Insight Financial Credit Union Jul 2013 - Dec 2013
Technical Support Coordinator
Eschool Solutions Jun 2011 - Jun 2013
Technical Support Analyst
Eschool Solutions Jun 2005 - Jun 2011
Senior Technical Support Representative
Education:
Florida Technical College 2000 - 2002
Associates, Software Engineering
Skills:
Windows Server Databases Active Directory Networking Technical Support Troubleshooting Servers Operating Systems Vmware Vpn Mysql Sql Windows Dhcp Linux Microsoft Office Network Administration Windows 7 Software Documentation Software Installation Vmware Esx Saas Computer Hardware Tcp/Ip Integration Wireless Networking Centos Social Media Hardware Support Dns Ssh Windows Server 2003 Linux Server Snmp Sqlyog Mysql Tools Windows Xp Professional Great People Skills Software Support System Monitoring Zenoss Windows Remote Desktop Ip Customer Oriented Network Monitoring Tools Domain Name Registration Batch Programming Photography Linkedin Photo Editor
Interests:
Movies and Video Games Computers Positive Thinking Electronics Social Media Marketing Good Eating (Mostly Latin Food)
eSchool Solutions - Orlando, Florida Area since Aug 2012
Technical Support Analyst
eSchool Solutions - Orlando, Florida Area Jun 2005 - Oct 2012
Senior Technical Analyst
OmniTicket Network Jan 1999 - Jan 2005
Hardware / Software technician
Skills:
Troubleshooting Windows Server 2003 Windows 7 Operating Systems Social Media SQLyog MySQL Tools Active Directory Microsoft Office Linux Server Windows XP Professional Conversational Marketing Great People Skills Wireless Networking Network Administration Hardware Support software support Domain Name Registration Wireshark SQL Windows Server XP MySQL System Monitoring Zenoss Technical Support Testing Windows Databases
Jun 2005 to Present Technical Support Analyst IIOmniTicket Network
Jan 1999 to Jan 2005 Hardware / Software technicianAT&T Wireless
Jan 1998 to Jan 1999 Tech Support II
Education:
Florida Technical College 2000 to 2002 Associates of ScienceITT Technical Institute 1994 to 1996 A.S in Electronics Engineering
Skills:
Very familiar in Windows server and workstation environment. Also some experience with Linux and shell scripts. Good knowledge of MySQL and SQL for troubleshooting purposes and reports. Experience with hardware (workstations, server racks, KVM, routers home networking setups, wireless routers) replacing and troubleshooting components. Enjoy building my own PC's More than average understandings of network topologies like TCP/IP. Great phone and email etiquette, and lots of patience towards customers. Expert knowledge of eSchools proprietary software such as VIP, Webcenter, Prolink, ERO, and SFE. Enjoy working interdependent; meaning I don't need supervision but my efforts along with the efforts of the rest us accomplish a lot more.
30 Jul 2011 Rafael Quiles - - - eschool solutions - - Music, technology stuff, video games, social media and marketing + more tech stuff is what I like.