Rafael Y Quiles

Owner

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Location:

Orlando, FL

Industry:

Music

Work:

It Support Specialist

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Location:

520 Ramsdell Ave, Altamonte Springs, FL 32714

Industry:

Information Technology And Services

Work:

Rotech Healthcare Dec 2013 - Jan 2015
System Administrator
Insight Financial Credit Union Dec 2013 - Jan 2015
It Support Specialist
Insight Financial Credit Union Jul 2013 - Dec 2013
Technical Support Coordinator
Eschool Solutions Jun 2011 - Jun 2013
Technical Support Analyst
Eschool Solutions Jun 2005 - Jun 2011
Senior Technical Support Representative

Education:

Skills:

Windows Server
Databases
Active Directory
Networking
Technical Support
Troubleshooting
Servers
Operating Systems
Vmware
Vpn
Mysql
Sql
Windows
Dhcp
Linux
Microsoft Office
Network Administration
Windows 7
Software Documentation
Software Installation
Vmware Esx
Saas
Computer Hardware
Tcp/Ip
Integration
Wireless Networking
Centos
Social Media
Hardware Support
Dns
Ssh
Windows Server 2003
Linux Server
Snmp
Sqlyog
Mysql Tools
Windows Xp Professional
Great People Skills
Software Support
System Monitoring
Zenoss
Windows Remote Desktop
Ip
Customer Oriented
Network Monitoring Tools
Domain Name Registration
Batch Programming
Photography
Linkedin
Photo Editor

Interests:

Movies and Video Games
Computers
Positive Thinking
Electronics
Social Media
Marketing
Good Eating (Mostly Latin Food)

Languages:

Spanish
English

Founder And Part Owner

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Location:

Orlando, FL

Industry:

Music

Work:

Skills:

Rico

Software Support

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Location:

Orlando, FL

Industry:

Computer Software

Work:

Rafael Quiles

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Rafael Quiles

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Technical Support Analyst At Eschool Solutions

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Position:

Technical Support Analyst at eSchool Solutions

Location:

Orlando, Florida Area

Industry:

Information Technology and Services

Work:

eSchool Solutions - Orlando, Florida Area since Aug 2012
Technical Support Analyst
eSchool Solutions - Orlando, Florida Area Jun 2005 - Oct 2012
Senior Technical Analyst
OmniTicket Network Jan 1999 - Jan 2005
Hardware / Software technician

Skills:

Troubleshooting
Windows Server 2003
Windows 7
Operating Systems
Social Media
SQLyog
MySQL Tools
Active Directory
Microsoft Office
Linux Server
Windows XP Professional
Conversational Marketing
Great People Skills
Wireless Networking
Network Administration
Hardware Support
software support
Domain Name Registration
Wireshark
SQL
Windows Server
XP
MySQL
System Monitoring
Zenoss
Technical Support
Testing
Windows
Databases

Rafael Quiles

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Work:

eSchool Solutions

Jun 2005 to Present
Technical Support Analyst II OmniTicket Network

Jan 1999 to Jan 2005
Hardware / Software technician AT&T Wireless

Jan 1998 to Jan 1999
Tech Support II

Education:

Florida Technical College
2000 to 2002
Associates of Science ITT Technical Institute
1994 to 1996
A.S in Electronics Engineering

Skills:

Very familiar in Windows server and workstation environment. Also some experience with Linux and shell scripts. Good knowledge of MySQL and SQL for troubleshooting purposes and reports. Experience with hardware (workstations, server racks, KVM, routers home networking setups, wireless routers) replacing and troubleshooting components. Enjoy building my own PC's More than average understandings of network topologies like TCP/IP. Great phone and email etiquette, and lots of patience towards customers. Expert knowledge of eSchools proprietary software such as VIP, Webcenter, Prolink, ERO, and SFE. Enjoy working interdependent; meaning I don't need supervision but my efforts along with the efforts of the rest us accomplish a lot more.