Rafael Antonio Quiles

Rafael Quiles

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Rafael Quiles

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Inservice Program Director At John Jay College

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Position:

Inservice Program Director at John Jay College

Location:

Greater New York City Area

Industry:

Higher Education

Work:

Technical Support Analyst At Eschool Solutions

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Position:

Technical Support Analyst at eSchool Solutions

Location:

Orlando, Florida Area

Industry:

Information Technology and Services

Work:

eSchool Solutions - Orlando, Florida Area since Aug 2012
Technical Support Analyst
eSchool Solutions - Orlando, Florida Area Jun 2005 - Oct 2012
Senior Technical Analyst
OmniTicket Network Jan 1999 - Jan 2005
Hardware / Software technician

Skills:

Troubleshooting
Windows Server 2003
Windows 7
Operating Systems
Social Media
SQLyog
MySQL Tools
Active Directory
Microsoft Office
Linux Server
Windows XP Professional
Conversational Marketing
Great People Skills
Wireless Networking
Network Administration
Hardware Support
software support
Domain Name Registration
Wireshark
SQL
Windows Server
XP
MySQL
System Monitoring
Zenoss
Technical Support
Testing
Windows
Databases

Rafael Quiles

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Work:

eSchool Solutions

Jun 2005 to Present
Technical Support Analyst II OmniTicket Network

Jan 1999 to Jan 2005
Hardware / Software technician AT&T Wireless

Jan 1998 to Jan 1999
Tech Support II

Education:

Florida Technical College
2000 to 2002
Associates of Science ITT Technical Institute
1994 to 1996
A.S in Electronics Engineering

Skills:

Very familiar in Windows server and workstation environment. Also some experience with Linux and shell scripts. Good knowledge of MySQL and SQL for troubleshooting purposes and reports. Experience with hardware (workstations, server racks, KVM, routers home networking setups, wireless routers) replacing and troubleshooting components. Enjoy building my own PC's More than average understandings of network topologies like TCP/IP. Great phone and email etiquette, and lots of patience towards customers. Expert knowledge of eSchools proprietary software such as VIP, Webcenter, Prolink, ERO, and SFE. Enjoy working interdependent; meaning I don't need supervision but my efforts along with the efforts of the rest us accomplish a lot more.